Customer Success

Analytics and AI
Case Study: The Metropolitan Atlanta Rapid Transit Authority (MARTA)
MARTA needed Oracle Fusion data to land in Databricks reliably, repeatedly and with the right level of control without turning every new flow into a custom development project. Orbit Analytics implemented Orbit Data Pipelines, a no-code ETL and ELT framework purpose-built for Oracle Fusion.
Analytics and AI
Salesforce Agentforce Playbook: Five Steps to Fund and Scale Enterprise AI
In a competitive AI market, the key to success lies not in the technology itself but in crafting a solid business case that emphasizes clear problem definition, coalition-building, scalable solutions, and pre-deployment governance to ensure measurable ROI and executive buy-in.
Analytics and AI
AWS Enters the AI Factory Race, Raising Stakes for Cloud-Data Sovereignty, Enterprise Architecture
Amazon Web Services (AWS) is launching on-premises AI factories that integrate advanced hardware and managed service offerings into customer data centers, enabling organizations to develop and deploy AI applications while addressing data sovereignty concerns and enhancing their existing ERP systems.
Business Process Management and Automation
Lessons from a Mid-Market Manufacturer’s Move to a Cloud-Native ERP
Boca Terry's successful ERP transition from legacy systems to a cloud-native platform illustrates how aligning software capabilities with business needs, fostering strong partner relationships, and ensuring disciplined implementation are crucial for mid-market companies seeking operational efficiency and growth.
Data and Data Management
Precision, performance, production: Seamless SAP S/4HANA migration at BMW Group
Managing a transformation of this scale and complexity demands reliability, precision and comprehensive expertise. At the Regensburg plant, SNP assumed full responsibility – from planning to execution – enabling a go-live without disrupting production.
Financial Management
Enercare Case Study
Zuora not only filled this gap by enabling Enercare to directly bill its large customer base but provided the company with a richer platform to manage customer relationships and support growth beyond billing, improving operations across the entire quote-to-revenue process.
Cloud Platform and Technology
Inetum automates cloud management at Samsonite Europe
Samsonite, leveraging its tradition of innovation, has migrated its ICT infrastructure to a multicloud environment using Azure, AWS, and OCI with Inetum's expertise, adopting a cloud-first strategy to enhance flexibility, optimize costs, and improve overall operational efficiency.
Business Process Management and Automation
From Merger to Digital Integration: Pajottegem Unites ICT with Inetum
The newly merged municipality of Pajottegem faces the challenge of integrating three distinct ICT environments into a unified system by January 2025, requiring a complete overhaul of its digital infrastructure, including tenant migration to a new Microsoft 365 tenant and the implementation of Microsoft Teams for improved communication and efficiency.
Application Development and Integration
Corrections in Minutes, Secure Exams: Behind the Scenes of the Digital Medical Entrance Exam
Since 2016, the digitization of France's medical entrance exam has transformed it into a streamlined, secure process for over 12,000 students each year, replacing slow manual grading with immediate results and introducing innovative testing formats.
Application Development and Integration
Detecting Early School Leavers in Real Time: The Educational Data Revolution
In 2023, France implemented a digital system through its education and labor ministries to accurately identify and support early school leavers, aiming to reduce the 7.6% dropout rate by providing real-time data and tailored interventions.
ERP Strategy and Planning
Cross3: When D’Ieteren Reinvents the Belgian Automotive Experience
D'Ieteren Automotive is revolutionizing customer relationships and dealership management in Belgium through the Cross3 digital transformation project involving Inetum, fostering a paperless, fully digital system across 160 locations.
Analytics and AI
Generative AI: The Secrets of European Companies for Boosting Productivity
European organizations are successfully leveraging generative AI to enhance productivity through well-defined applications, structured governance, and tailored training, despite initial disappointments due to high expectations and a technology-centric approach.
Application Development and Integration
France Travail is Committed to Making Digital Services Simpler and More Effective
France Travail has prioritized user experience by establishing a UX Factory and collaborating with Inetum to enhance its digital services, focusing on user-centered design and measurable improvements to meet the needs of job seekers and internal teams.
Analytics and AI
How to Integrate AI into the Workplace: this Innovative Model is Gaining Ground in Europe
Companies must choose between centralized, decentralized, or federated models to effectively deploy generative AI, with the federated model being favored for balancing governance and agility while addressing concerns around security, environmental impact, and regulatory compliance.
Analytics and AI
How KRYS GROUP Uses its Data to Get a Better Understanding of its Customers
KRYS GROUP, France's leading optical cooperative, is partnering with Inetum to develop a robust data platform aimed at enhancing sales and customer experience through personalized AI, marking a significant step in their digital transformation strategy.
Analytics and AI
The RATP Group Relies on Artificial Intelligence to Train its Station Agents
The RATP Group is piloting 'Mon Client IA,' a virtual reality and AI training system that uses realistic avatars to prepare station agents for real-life customer interactions, aiming to enhance their communication skills and improve customer service.
Analytics and AI
Henk – A specialized GenAI for Agriculture
Care4Growing and Inetum have created Henk, a specialized AI for farmers using Salesforce's Agentforce, which provides tailored agricultural solutions and fosters collaboration among users to enhance agricultural research.
Application Development and Integration
Inetum Supports Monoprix Tunisia in its Customer Loyalty Strategy with Dynamics 365
Monoprix Tunisia is enhancing customer loyalty and experience by utilizing Dynamics 365 Marketing Automation to better segment and engage its e-commerce and physical clientele, supported by a partnership with Inetum for technical implementation.
Enterprise Asset Management
Pajottegem: Inetum Merges and Unifies the IT Systems of Three Municipalities into One Digital Environment
The newly-formed municipality of Pajottegem successfully unified the IT infrastructures of three merged municipalities within one year, facilitated by Inetum, enhancing collaboration and service efficiency through a centralized digital system.
Analytics and AI
De Lijn successfully integrates Copilot with Inetum
De Lijn successfully enhanced employee performance and satisfaction by implementing Microsoft 365 Copilot through a structured training program, achieving increased usage and confidence in the tool.
Cloud Platform and Technology
Inetum supports Fost Plus in its cloud strategy
Fost Plus, aiming to enhance sustainable management of packaging waste, partnered with Inetum in 2019 to centralize its data and transform its IT infrastructure to a cloud-based solution, resulting in improved security and data management.
Application Development and Integration
Inetum helps curb noise at night in Leuven
The City of Leuven is leveraging AI and IoT technology to effectively identify and reduce nighttime noise nuisance caused by its vibrant student nightlife, through a pilot project involving sound sensors and a mobile app for residents to report disturbances.
ERP Strategy and Planning
Inetum Supports the Start-up Aledia in its Exponential Growth with Dynamics 365
Inetum partners with Aledia to support its rapid expansion by implementing Microsoft Dynamics 365 ERP, enabling the start-up's transition from R&D to industrial production while ensuring flexibility and scalability to meet ambitious growth targets.
ERP Strategy and Planning
IT migration: the precisely orchestrated migration that empowers Ontex to innovate
Ontex, a Belgian leader in personal hygiene, has transformed its outdated IT infrastructure into an agile cloud solution through a strategic partnership with Inetum, enabling improved flexibility and scalability while focusing on growth and innovation.
Analytics and AI
Artificial intelligence helps the Royal Library of Belgium quickly catalogue books
The National Scientific Library of Belgium (KBR) has implemented a Microsoft Power Platform tool that uses Artificial Intelligence to automate the digitization and cataloging of 19,000 title pages, significantly expediting the process that would normally take years.
Data and Data Management
Modernize to monetize: BMC’s connected platform powers a shift to help drive more profit
BMC Software transformed its revenue operations by adopting a unified subscription-based model with the help of PwC and Zuora, resulting in streamlined processes, improved data integration, and enhanced customer satisfaction.
Analytics and AI
Global Foundries Case Study
Global Foundries, a leading semiconductor manufacturer, successfully migrated to Orbit Reporting & Analytics for real-time operational reporting and analytics. With seamless integration with different databases and powerful dashboard capabilities, Orbit performed beyond expectations. Global Foundries users were thrilled to utilize the advanced features of Orbit. Read the case study to know more.
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