Cognizant is expanding its relationship with Google Cloud, using its generative AI technology to create healthcare large language model (LLM) solutions and bring innovation to a range of healthcare business challenges.

The expanded partnership will bring together the capabilities of Google Cloud’s Vertex AI platform with Cognizant’s AI domain expertise and extensive healthcare industry-focused knowledge, processes and experience. This will enable the program to focus on transforming administrative processes in areas such as appeals and grievances and member and patient engagement.

LLMs are able to simplify healthcare administrative tasks and thus reduce manual workloads, improve accuracy and lower costs. For example, LLMs can automate the time-consuming process of turning legal contracts into clear payment rules, enabling payment specialists to focus on accuracy, contract nuance and delivering consistent outcomes more quickly.

The combination of Cognizant’s responsible AI principles and Google Cloud’s responsible AI approach, data governance and privacy standards means that customers’ data will be protected in this change.

In 2021, Cognizant expanded its relationship with Google Cloud by creating a dedicated Google Cloud Business Group (GBG) to help accelerate shared clients’ cloud modernization journeys across key vertical markets. Cognizant currently holds several partner specializations and expertise credentials on Google Cloud and has one of the largest global resource pools of Google-certified architects and engineers.

Ravi Kumar S, CEO of Cognizant, said: “Together, Cognizant and Google Cloud are moving beyond highly publicized content generation applications of generative AI to build enterprise healthcare solutions that drive significant cost optimization, business efficiencies and better experience.

“We’re excited to be working closely with Google Cloud to realize the potential this new technology offers and demonstrate its business value for healthcare clients.”