Cognizant has entered into an agreement to transform and support the technology operations of sportswear giant Nike. Building on the companies’ 14-year-long history of collaboration, the new agreement will enhance several of Nike’s existing IT support functions with Cognizant serving the brand across 230+ locations in more than 40 countries.
Cognizant will support the company’s customers, partners and its 70,000 employees through three key areas of technology operations: multilingual IT customer service, deskside and dispatch depot, as well as application and infrastructure support.
Additionally, through level 1 and 2 support, Cognizant will provide engineering and backend solutions for all of Nike’s enterprise-wide applications including mobile apps, computer software and Nike.com.
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Nike can expect the new capabilities to be delivered over the next five years, which include new self-service enhancements, improved service productivity and significant cost savings. The collaboration with Cognizant is anticipated to continue furthering Nike’s digital transformation momentum driven by a continued investment in capabilities that accelerate product innovation, brand distinction and deep personal connections with Nike consumers around the globe.
Sushant Warikoo, head of Cognizant’s retail industry business unit, said: “We are excited to help drive exceptional customer, employee and partner experiences at Nike by leveraging hyper-automation, AI and process re-engineering.
“By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike’s business, we are able to equip the with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all.”
