About this Award
The award will be presented to the technology vendor that has demonstrated an exceptional level of customer experience throughout all business channels. Our judges will be looking for examples of initiatives that clearly demonstrate your commitment to elevating the customer experience (CX), including but not limited to customer analytics, customer service, field service, marketing automation, partner management, POS systems, retail systems and sales & CRM systems.
Businesses wishing to enter the “Customer Experience Solution of the Year Award” can self-nominate.
As with all the ERP Today awards, this category will be judged on its merits and the size and scale of the vendor/consultant/SI is not relevant.
Entry Criteria
To be considered for this award you must fulfil all of the criteria set out below:
- Your business must sell or consult on/integrate proprietary ERP or enterprise application software.
- Your nomination must have had some substantive footprint between 2023 and the present date (e.g. duration, go-live date, achievements gained, product/development kickoff).
- Your nomination must center around a real-life case study (or studies) demonstrating value, a problem/solution scenario and some kind of measurable output; naming customers is optional.
Small Print
Note: To send more information/collateral, contact awards@erp.today and put the “CUSTOMER EXPERIENCE SOLUTION OF THE YEAR AWARD + YOUR COMPANY NAME + COLLATERAL” in the subject line.
Shortlisting process
All entries will be evaluated to ensure they meet the entry criteria. Any entries that do not meet all of the criteria will be discounted. A panel of judges will evaluate all nominations in order to create a shortlist of the strongest entries. During the shortlisting process entrants and those making the nomination may be contacted for supporting for clarifying information.
Judging process
The final evaluation will be by a judging panel appointed by ERP Today. All winners will be announced at the ERP Today Awards event later this year.
