Amazon Web Services (AWS) has announced a multi-year agreement to serve as Delta Air Lines’s preferred cloud provider as part of its latest digital business transformation.
AWS will help Delta unlock technologies and streamline processes that will make the customer experience faster, smoother, and more secure.
Delta builds onto AWS’s portfolio of cloud technologies and solutions to meet industry and regulatory requirements, as well as the company’s drive for efficiency and reliability.
With AWS, Delta will provide a secure infrastructure for timely data-driven insights as well as the opportunity for its employees to take part in training with the AWS Designated Virtual Trainer (DVT) program to increase cloud adoption and develop new client-facing and internal capabilities. Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
The airline is also working with AWS to modernize its core technology platforms that support its customer engagement center operations. Customers who call Delta’s reservations and customer care specialists will have a more streamlined experience using Amazon Connect – a fully managed, omnichannel cloud contact center service. Delta customer care specialists can respond in real time to customers with new online and text support.
Matt Garman, senior vice president of sales, marketing, and global services at AWS, said: “Continuous innovation is at the core of Delta’s commitment to its customers. Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
Rahul Samant, EVP and chief information officer at Delta, added: “We’re not just transforming our IT backbone – we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways. Our work with AWS is one of many critical steps we’re taking to modernize our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
