Integrating Generative Artificial Intelligence (GenAI) into ERP systems is revolutionizing business operations. A 2024 McKinsey survey highlights the growing adoption of this technology since 2023, indicating that 65% of organizations regularly utilize GenAI today, a number that has nearly doubled within a year. This highlights the substantial benefits offered by GenAI. These advantages include enhanced decision-making, process automation, and improved user experience.
As businesses increasingly recognize its value, GenAI’s incorporation into ERP platforms is poised to become a cornerstone of modern enterprise strategies.
Providing Value with GenAI
Today, Inetum, a leading digital services company in the UK, is at the forefront of deploying high-impact GenAI solutions to drive digital transformation for its clients across various sectors. Inetum launched its “GenAI Factory” in April 2024, consolidating the company’s expertise, partnerships, and best practices in this technology. This initiative is designed to support clients through every phase of their GenAI projects, from initial conception to full deployment. The GenAI Factory’s services are structured around four key areas:
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- Assimilation: Assisting teams in selecting the most suitable models and technologies for their specific needs.
- Qualification: Evaluating business challenges to determine feasibility and guiding the selection of appropriate technological solutions and architectures.
- Prototyping: Developing demonstrators, prototypes, and minimum viable products to validate concepts and refine solutions.
- Scaling: Deploying GenAI solutions using accelerators, partner tools, and comprehensive employee training programs to ensure seamless integration.
The company has focused these efforts on industries that are not only aligned with market needs but also the company’s capabilities and the transformative potential of its GenAI offering. They include:
- Legacy code conversion in Banking for risk mitigation, to enhance ROI and time to market, and to create a faster and easier digital impact
- Complex document management for Energy and Utilities for regulatory compliance, clear economic ROI, and enhanced information quality
- Citizen service access in the Public Sector to improve citizen engagement, create inclusive communication, and provide valuable insights for improvement
- Conversational agents for CX and employee experience to increase sales, foster cost savings, and provide a competitive advantage for sales
- Change management and deployment for tailored solutions, smooth transition, and strategic alignment
Strategic Partnerships Enhancing GenAI Deployment
Collaborations with industry-leading partners like Microsoft, SAP, Google, ServiceNow, IBM, and Salesforce bolster Inetum’s GenAI initiatives. These partnerships enable Inetum to integrate cutting-edge technologies and tools into its solutions, providing clients with access to advanced AI capabilities.
Inetum’s GenAI solutions also address the unique challenges of various industries. Here are some examples from the company’s public sector success stories:
Inetum was selected by a Greater Paris metropolitan area territorial public establishment to develop and operate GenAI technologies for its agents. The solution includes automatic verification of candidate eligibility, assistance in evaluating responses and drafting objective rating commentaries. This implementation accelerates and simplifies contract award procedures, reducing processing time from several days to just a few minutes.
In Spain, Inetum implemented a multi-lingual, accessible, conversational assistant for a public administration organization struggling with low service completion rates. The solution simplified complex information with plain language content, improved search functionality, and generated accessible content, including image descriptions, captions, transcripts, navigation instructions, and sign language translation. By capturing citizen opinions, intentions, and feelings, the implementation enhanced engagement, fostered inclusive communication and provided valuable data for organizational improvement.
What This Means for ERP Insiders
Inetum is bringing cutting-edge GenAI technology to ERP users. In a recent interview with ERP Today, Kathy Quashie, CEO of Inetum UKI and Growing Markets, said that the company began developing AI capabilities six to seven years ago and has integrated them throughout the organization, now accelerating with GenAI market trends. The GenAI Factory, a center of excellence, collaborates to deliver end-to-end GenAI solutions, train, identify use cases, conduct PoCs, and scale projects for business and IT enhancement.
GenAI’s use is scalable. Inetum’s goal is to help clients adopt generative AI and scale and optimize its use. Quashie emphasized that Inetum plays a crucial role in helping tech leaders drive innovation and achieve higher ROI through AI adoption, preparing clients for AI readiness.
The importance of case studies and pilot programs. As Quashie said, ERP always bears a risk management and GRC component, touching as it does on regulated sectors and industries. This further demonstrates the importance of case studies and pilot programs to demonstrate safety and value when it comes to deploying AI in ERP systems.
