Epicor has scheduled the last on-premises feature releases for Epicor Kinetic, Epicor Prophet 21, and Epicor BisTrack. Future innovation for those platforms moves to Epicor Cloud. Customers who stay on-premises enter defined support phases once each final release ships.
Epicor announced the schedule in January, and the support period after each final release differs by platform.
Epicor has set a tentative final on-premises feature release for each platform. Active Support follows each release, and Sustaining Support begins the day after Active Support ends.
- Kinetic: final release 2028.1 in January 2028; Active Support through December 31, 2029.
- Prophet 21: final release in May 2028; Active Support through June 30, 2029.
- BisTrack Web Browser & API: final release in July 2028; Active Support through June 30, 2029.
- BisTrack Desktop: final release 2026.2 in December 2026, the earliest on the schedule; Active Support through December 31, 2028.
- BisTrack UK 3.9 (2017): Active Support through December 31, 2026.
The time between each final release and the end of Active Support differs by platform. These intervals are calculated from Epicor’s dates, not stated by Epicor. Kinetic customers get close to two years, BisTrack Desktop customers get two years, Prophet 21 customers get just over a year, and BisTrack Web Browser & API customers get about a year.
What Moves to Epicor Cloud
Epicor says Epicor Cloud runs more than 20,000 businesses and that concentrating development there gives customers faster access to new features and AI capabilities. It points to what it calls the industry’s first ERP AI agent with outcomes-based pricing. Epicor Prism, its set of vertical AI agents, is embedded directly in Kinetic and Prophet 21.
Epicor describes both support phases as providing ongoing security and operational continuity and refers customers to its Innovation Pathway page or an account representative for platform detail. It does not itemize what each phase includes.
For customers who move, Epicor points to Ascend with Epicor, which offers a methodology, business planning support, AI tooling, and consulting guidance. Its tools analyze a customer’s digital landscape and generate a customized readiness assessment, and Epicor says the program is designed to ease data migration and reduce disruption.
What This Means for ERP Insiders
Match each platform to its own support date. Active Support ends between December 2026 and December 2029 depending on the product and version. ERP teams that map every Epicor system to its date know which one needs a plan first.
Get the support phases defined in writing. Epicor’s announcement says both phases ensure security and operational continuity but does not itemize them. Written definitions let ERP teams judge what Sustaining Support covers before they depend on it.
Use the readiness assessment to size the move. Ascend’s tools analyze a customer’s landscape and produce an assessment. Running it early gives ERP teams a basis for choosing timing before a support date forces the decision.
