ERP Today Live! EY and CIO Sentiment Today

Key Takeaways

Most CIOs are looking to Gen AI for revenue-generating opportunities but are misaligned on investments.

Investments are primarily focused on back-office functionalities, while enhancing front-office/customer-centric approaches could improve customer engagement and revenue capture.

CIOs are focused on automating manual IT operations rather than reimagining software development, which could reduce technical debt and increase release efficiencies.

EY, in collaboration with Oxford Economics, has commissioned a survey of CIOs to gain insights into their growth agenda in this age of generative AI. The survey responses were collected from 500 CIOs of US companies with revenue greater than $1bn.

ERP Today digs into these insights with a live roundtable featuring Mazen Baroudi, EY Americas Technology Strategy Leader, and Matt Bartell, EY-Parthenon AI & Tech Innovation Leader.

What this means for ERP Insiders

  • Most CIOs are looking to Gen AI for revenue generating opportunities but are misaligned on investmentsĀ 
  • Their investments are focused on back-office, while focusing on front-office / customer centric functionality can improve customer engagement and revenue capture
  • Automating manual IT operations seems to be the focus as opposed to reimagining software development which could significantly reduce technical debt and increase release efficiencies

 

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