Transformation World 2026 · SAP
Most transformation attention goes to the migration itself — but Stefan Steinle, who leads Customer Support and Cloud Lifecycle Management at SAP, says the harder, more underestimated challenge is running well in the cloud after go-live. Under RISE, transformation becomes a continuous innovation cycle rather than a one-time event, and that only works when customers and partners commit to Clean Core: keeping the digital core standard and building extensions the right way, using proven tools, processes, and best practices.
“Going live is the start line, not the finish — running well in the cloud is where value is really won.”
Steinle describes how SAP’s support model has shifted from reactive to proactive and preventive, powered by a service and support data lake built roughly a decade ago. Now, agentic AI scenarios — with the Joule copilot, agent-to-agent communication, and open telemetry — can predict and prevent issues before they disrupt operations. It’s a look at the future of enterprise support, where intelligent agents quietly keep systems healthy and free customers to focus on innovation rather than firefighting.
About the Guest
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Stefan SteinleEVP & Global Head of Customer Support & Cloud Lifecycle Management, SAP Stefan Steinle is Executive Vice President and Global Head of Customer Support and Cloud Lifecycle Management at SAP. He is responsible for how customers run successfully in the cloud after go-live — spanning Clean Core methodology, the continuous-innovation cycle under RISE with SAP, and SAP’s shift from reactive to proactive, preventive support. He is a leading voice on applying agentic AI, the Joule copilot, and SAP’s long-established service data lake to predict and prevent issues before they affect customers. |
