The path to AI Everywhere is not just technology-focused. Understanding the technical, ethical, and human perspectives are equally crucial.
There is much agreement that AI will automate routine tasks, freeing up time for more strategic work. But what does this future workplace look like? How will AI impact the way we work and interact with colleagues, and what will be expected of employees in the AI-fuelled office?
Clearly, AI has much to offer. However, humans perform vital roles, not only as gatekeepers and controllers but also as sources of invaluable institutional memory and intelligence. Today, AI struggles to understand unique and random events specific to a given organization, and it cannot replicate the emotional and serendipitous aspects of employee interactions.
If AI cannot replicate every aspect of our human-to-human interactions, then AI adoption should not only involve a discussion about the technology but also the people-related, cultural, and organizational changes needed to maximize the benefits of AI. This document explores just how this will impact and shape the current and future dynamics of work.
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