Retail and eCommerce

Microsoft’s Agentic e-Commerce Strategy and What It Signals for Retail ERP

At NRF 2026, Microsoft unveiled its vision for agentic AI as a foundational layer for retail e-commerce, emphasizing a shift towards protocol-driven, cooperative AI architectures that integrate seamlessly with ERP and commerce systems to orchestrate holistic retail experiences.

Finance professional working on keyboard, with data graphs filter.

Financial Management

Scaling Finance in SaaS: How Zuora Enables Flexible Billing and Revenue Automation

Billing complexity often overwhelms core ERP systems. This article explains why SaaS companies use Zuora to manage automated billing and revenue recognition without constraining growth.

Supply Chain Management

AWS, SAP Tighten e-Commerce Integration with MCF and Buy with Prime Accelerators for S/4HANA

Amazon is enhancing its SAP offerings in retail and direct-to-consumer markets by launching prebuilt Accelerators for seamless integration of Multi-Channel Fulfillment and Buy with Prime into SAP S/4HANA, aiming to simplify and expedite integration processes for SAP merchants.

Human Capital Management

Workday Launches Paradox ATS for Faster Frontline Hiring

Workday's integration of the AI-driven Paradox Conversational Applicant Tracking System streamlines frontline hiring by enabling mobile-first applications, drastically reducing time-to-hire to an average of 3.5 days and automating up to 90% of hiring tasks.

Cloud Platform and Technology

Acumatica Names Pollock as Chief Product Officer to Lead Cloud ERP Innovation

Acumatica has appointed Jon Pollock as Chief Product Officer to lead product management and user experience, focusing on advancing the company's strategy amidst growing demand for scalable cloud ERP solutions in mid-market businesses.

Supply Chain Management

SPS Commerce Unveils AI-Enabled Supply Chain Innovations to Address Omnichannel Complexity

SPS Commerce has unveiled a suite of product innovations to help retailers and suppliers adapt to evolving supply chain challenges, emphasizing AI-enabled automation, omnichannel integration and industry standardization.

Analytics and AI

Retail AI Hits NRF 2026: SAP, Microsoft, Workday Turn Agentic Platforms into New Operating System for Stores and Commerce

Retail tech giants SAP, Microsoft, and Workday are leveraging AI to transform commerce operations into integrated, agent-driven systems at the NRF 2026 event, showcasing a shift from isolated applications to comprehensive retail infrastructure.

Digital Commerce

Epicor for Retail

One cloud-based retail management platform to grow faster and sell smarter, in store and online. Purpose-built for single and multi-store retailers.

Enterprise Architecture

How SAP Experience Centers Win Transformation

SAP's Experience Centers have transformed from showrooms to operational labs, exemplified by the fully functional S.Mart Store in Walldorf, illustrating the company's commitment to co-creating practical industry solutions with customers.

ERP Strategy and Planning

Thai ERP Vendor Dynamics Motion Embeds Google Gemini in MotionERP, Cuts System Costs

Dynamics Motion has launched an AI-enhanced MotionERP integrated with Google Gemini, claiming to improve operational efficiencies by over 30% and reduce system costs by more than 3.5 times, positioning itself as a leader in Thailand's ERP market.

Financial Management

BillingPlatform Adds Platform Capabilities for Advanced Revenue Insights

BillingPlatform's upgraded capabilities transform billing into a real-time decision system for revenue leaders, enhancing visibility, reducing manual reporting, leveraging AI for transparency and robust integration.

Analytics and AI

Certinia Launches Winter ’26 Release for Improved Agentic AI, Workflow

Certinia's Winter '26 release leverages AI to enhance operational efficiency for services-centric organizations by automating project monitoring, streamlining sales-to-delivery processes and improving customer success management.

Analytics and AI

Cognizant and Microsoft Target the Last-Mile Problem in Enterprise AI

Cognizant and Microsoft have expanded their AI partnership to co-develop industry-specific solutions and integrate Microsoft's AI stack into Cognizant’s services, primarily benefiting sectors like financial services and healthcare, as they aim to enhance AI deployment and operational impacts through deeper collaboration and streamlined workflows.

Product Lifecycle Management

Cloud ERP Takes Center Stage for Comic Publishers Confronting Creative, Operational, Market Pressures

Cloud ERP is becoming a crucial tool for comic book publishers by streamlining complex production, enhancing collaboration, improving distribution, and supporting financial management, thereby enabling them to meet rising consumer demands and navigate the challenges of digital transformation.

Tax Compliance

Vertex Expands Role in Oracle Cloud ERP Environments with Full-Scale, End-to-End Tax Automation, Compliance Platform

Vertex has enhanced its tax determination and compliance capabilities within Oracle Cloud ERP through a unified platform that supports global requirements, automates processes, and improves operational efficiency for over 1,700 mutual customers.

Analytics and AI

Cloud-Native Logistics, Multi-Agent AI Set Pace for Next-Gen Supply Chain Resilience

Monolithic supply chain systems pose vulnerabilities for global brands amid geopolitical uncertainties, while cloud-native platforms utilizing modular services, IoT integration, and AI-driven multi-agent coordination enhance resilience, efficiency, and data security.

Automation

ERP Lessons from Black Friday for Manufacturers, Retailers

Black Friday serves as a critical evaluation for ERP systems, revealing their capability for real-time operational control amid spikes in demand, and highlighting the need for strong data governance, operational visibility, and continuous analysis to enhance resilience and readiness for future challenges.

Automation

Rootstock’s Praxis Acquisition Ushers New Phase of Salesforce-Native Enterprise

Rootstock's acquisition of Praxis Solutions, bringing its founder Ohad Idan as VP of product, enhances its ERP strategy by integrating on-ground manufacturing expertise, driving advancements in seamless workflows and unified operational platforms.

Manufacturing Systems and Automation

How Manufacturers Can Learn and Respond from ERP Stress Tests

ERP systems are evolving from traditional recordkeeping to proactive disruption management, focusing on real-time insights and modular architectures to enhance organizational resilience amid supply chain uncertainties.

Clinical Applications

Infor Expands AWS Partnership to Speed Cloud Adoption, Deliver Industry AI at Scale

Infor is enhancing its cloud and AI initiatives through a partnership with AWS, introducing new migration offerings and AI-driven ERP solutions while prioritizing compliance with regional data requirements.

ERP Strategy and Planning

Clorox ERP Modernization: Lessons from a Large-Scale Transition

Clorox's recent ERP system launch, while an ambitious, faced challenges including concerns over costs and a decline in sales during the transition, illustrating the complexities and disruptions inherent in large-scale ERP migrations.

Application Development and Integration

Nestlé Expanding ERP Solutions Using SAP S/4HANA

Nestlé is upgrading to SAP S/4HANA Cloud Private Edition aiming for greater agility, efficiency through AI and automation and a flexible cloud infrastructure for their global business processes.

Application Development and Integration

Epicor Propello | Built for Modern Retailers

Epicor Propello is a comprehensive cloud-based retail management solution tailored for both single and multi-store retailers, aiming to enhance operations, boost sales, and facilitate growth across various channels.

Financial Management

Breaking the 3-5 Year ERP Migration Trap: Why 24 Hour Fitness Didn’t Wait for Cloud Transformation

24 Hour Fitness successfully transformed its billing process from a six-day cycle to daily billing by implementing Zuora's monetization platform alongside its existing ERP systems, demonstrating that simultaneous modernization can enhance cash flow, innovate product offerings, and maintain integration flexibility during enterprise technology migrations.

Data and Data Management

Cutting Clean: How SNP Enabled Lulu Group’s IPO-Ready SAP Carve-Out in Record Time

Lulu Group International achieved a significant business transformation by successfully migrating 20% of its 6-terabyte SAP database from non-retail units in India, Egypt, and the UAE to new systems with minimal downtime, thanks to SNP SE's technology-driven approach, ahead of its IPO, setting the stage for future SAP S/4HANA migration.

Systems Administration

Gap Migrates from Oracle EBS to Oracle Cloud with Opkey’s Help

Gap, the largest specialty retailer in the U.S., used Opkey to migrate from Oracle EBS to Oracle Cloud, saving $900K on testing costs and completing the implementation 3 months ahead of deadline. Opkey's automated testing and collaboration tools ensured efficient testing and reduced application downtime risk by 92%.

Business Process Management and Automation

Modernizing Mission-Driven Retail

Goodwill Industries of Northwest Ohio transformed its retail operations by implementing the cloud-native Epicor Propello POS system, which enhanced efficiency, increased customer engagement and donations, and improved employee satisfaction, ultimately driving greater social impact.

Analytics and AI

Leveling Up with Automation: How Lifetime Products Empowered its Workforce with Microsoft Dynamics 365

Lifetime Products successfully modernized its ERP system by adopting Microsoft Dynamics 365, enabling enhanced operational efficiency and employee development through automation and a collaborative workforce strategy that reallocates resources towards higher-value tasks.

ERP Strategy and Planning

From Checkout to Connected Commerce: How TCS is Modernizing Retail Tech and Operations

Tata Consultancy Services (TCS) distinguishes itself in the retail sector by combining deep domain expertise with proprietary technologies and outcome-based delivery models, exemplified by its successful long-term partnership with Coop Denmark, focusing on continuous value realization post-ERP implementation through innovative solutions like AI-driven Optumera™ and OmniStore™, while prioritizing strategic partnerships over volume sales.

Cloud Platform and Technology

Clive Coffee

Clive Coffee enhanced its online sales and customer experience by implementing Acumatica Cloud ERP, which integrated their operations, improved financial reporting, and allowed for faster shipping, all while avoiding the need for additional staff.