Unit4, a leader in enterprise cloud applications for people-centric organizations, has appointed Jean de Villiers as chief customer officer.
This role will see de Villiers being responsible for professional services, product support, University4U/Community4U, knowledge centres for employees, partners and customers, and customer success, all of which covered the entire end-to-end customer journey.
With 27 years of experience in technology, management consulting, managed services and professional services, de Villiers joins from global enterprise software company BMC. In his previous role, he was instrumental in leading the shift to subscription-based services and served as part of the corporate team responsible for evolving customer-centricity and digital experience.
Prior to his 11 year tenure at BMC, de Villiers worked for a number of organizations ranging from value added resellers, such as Planwell Technologies, to large managed service providers like PinkRoccade. In addition to his global commercial expertise in the IT industry, he has a strong technical background in service management and is a certified ITIL Master.
Mike Ettling, CEO of Unit4, said: “We are delighted to welcome Jean to Unit4. As a people-centric business, focused on delivering the best possible outcomes for our customers, the chief customer officer – part of the global leadership team – plays a vital role in both Unit4’s and our customers’ success. Jean’s experience in digital, SaaS and customer centricity will be an asset for the mid-market services organizations we serve.”
Speaking of his appointment, de Villiers added: “With customer experience as a key differentiator across all industries, particularly in tech, now is a fantastic time to join Unit4. The company has clear growth ambitions and I am looking forward to my own growth journey, alongside those of our customers, as they digitize and move to cloud.”