Malvern Panalytical Automates Sales Tax Compliance with Sovos

Business Challenges

• Malvern Panalytical was finalizing a merger and needed to centralize all tax compliance under one ERP system. One company was using Sovos and the other was using another provider for their sales tax needs.
• Exemption certificates were being stored inconsistently creating room for error. This would be problematic in the case of an audit.
• Some tax status updates had to be completed by the UK Finance team, which led to inefficiencies and delays due to time zone differences.
• Malvern Panalytical needed a tax solution that would enable global users to access and maintain customers’ sales tax records in real time.

Solution

Malvern Panalytical automated its sales tax compliance by moving to the cloud with the Sovos end-to-end sales tax suite, including Sovos Global Tax Determination, Sovos CertManager and Sovos Filing. This allowed all global business to be consolidated into a single sales tax provider. Specifically, Malvern Panalytical found the following benefits:

• Monthly finance reconciliations are easier to manage, thanks to reporting capabilities in the Sovos solution.
• Process improvement has led to increased responsiveness to customers. Malvern can now update tax status and re-invoice within minutes, versus hours or days.
• Service cases can now be raised and managed online.

Benefits

• Reduced burden on the finance team, freeing them up from processes that previously took up hours of their week.
• Malvern now has the ability to raise and manage service cases online, gaining transparency and visibility.
• Malvern found peace of mind with Sovos CertManager as the single source of truth – all information readily accessible, stored in a centralized place.