Microsoft transforms social care services for Aberdeen City Council

Aberdeen City Council is using Microsoft Cloud to transform its social care services by designing a new ecosystem in partnership with its own social workers.

One of Scotland’s largest local authorities, Aberdeen City Council has been working with Microsoft to upscale and redesign services for 230,000 people in the area.

Microsoft’s Dynamics 365 is being used to bring adult and children’s social care data and workflows together in one place, where staff will be able to record, share and analyze information with greater ease, supported by automation. Previously, around 80 percent of workloads were “off system”, but the new solution means all casework will be recorded through one simple portal.

The solution, which has been completely designed by Aberdeen’s social workers, will help practitioners manage complex cases and make it easier to record case work and access high-quality and comprehensive data to support individuals, while partner agencies can also access the system and share information.

The future integration of machine learning and AI will move the service from reactive to predictive care, allowing the council to allocate resources more effectively and spare families from crises through early intervention and prevention.

Alan Lewis, general manager of public sector at Microsoft UK, said: “Aberdeen City Council is driving positive and impactful change by using Microsoft Cloud. It’s staff and the community are seeing first-hand the benefits of the council’s digital transformation and I look forward to seeing how Microsoft and Aberdeen City Council build on the innovative work that has already been achieved.”

Andy MacDonald, director of customer services at Aberdeen City Council, added: “We’ve used digital to promote community engagement, marshal data and develop our analytic capabilities and to empower both staff and customers. That journey continues. Part of our task ahead is to guide people on their digital journey and use technology to further improve outcomes.”

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