Oracle NetSuite has announced a significant expansion of its artificial intelligence (AI) capabilities, specifically aimed at helping organizations in the UK achieve greater efficiency.
Unveiled at SuiteConnect London on March 25, 2025, these new AI agents and generative AI functionalities will streamline data entry, enhance productivity, identify financial anomalies, centralize AI model management, and drive more informed decision-making for UK businesses.
According to Evan Goldberg, founder and executive vice president of Oracle NetSuite, organizations in the UK are increasingly looking to AI to optimize their operations and achieve more with fewer resources. “With our AI built-in, not bolted on, and by offering it at no additional cost, NetSuite is helping customers reduce the barrier to entry and quickly and easily benefit from the latest advancements to gain deeper insights and boost efficiency,” he said.
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Key Features
The latest suite of updates introduces several key AI-powered features tailored to enhance various aspects of business operations. They include:
Text Enhance for custom fields that utilize generative AI to intelligently populate custom fields, leveraging existing company data to improve the speed and accuracy of data entry. Administrators can fine-tune the AI’s output through Prompt Studio, ensuring the generated Text aligns with the desired format and tone.
NetSuite Expert for SuiteAnswers, an AI agent for enhanced support and issue resolution that provides tailored guidance based on NetSuite’s extensive support resources. Users can pose natural language questions and receive instant, specific answers and actionable insights from thousands of support articles.
NetSuite Financial Exception Management agent that proactively detects and manages financial exceptions using agentic AI. This allows businesses to assess situations swiftly, pinpoint transactions requiring investigation, gain actionable insights, and resolve issues before the period closes, ultimately boosting operational efficiency and mitigating risk.
Prompt Management API centralizes the management and deployment of prompts used by large language models within NetSuite. This API enables customers and partners to control Text Enhance prompts and integrate generative AI programmatically into SuiteApps or custom NetSuite solutions.
NetSuite SuiteAnalytics Assistant that allows users to retrieve information and create reports and visualizations using natural language queries. This generative AI-powered assistant provides summaries and key takeaways, making gaining insights from workbooks and SuiteAnalytics easier.
Generative AI for SuiteScript API that enables organizations to rapidly introduce new AI-powered functionalities into NetSuite extensions and customizations, complementing the platform’s out-of-the-box AI features.
NetSuite Bill Capture leverages AI and machine learning to automate the entire invoice capture process. It automatically populates invoice record fields with high accuracy, eliminating manual data entry and tedious tasks.
What This Means for ERP Insiders
NetSuite’s embedded AI significantly reduces manual data entry. NetSuite leverages generative AI to potentially reduce data entry time in custom fields by an estimated 30%. For instance, a UK-based manufacturing company using NetSuite to track specific material certifications in a custom field might significantly decrease the time spent manually typing these details. The AI, learning from previous entries and related data, can automatically suggest and populate these fields with greater accuracy, minimizing errors and accelerating the data input process.
Get empowered to resolve issues independently. The AI agent in NetSuite Expert for SuiteAnswers is projected to resolve user queries 25% faster than traditional manual searches through support documentation. Imagine a finance user in the retail business encountering an issue with a complex reconciliation process in NetSuite. Instead of sifting through numerous articles, they can ask the AI agent a natural language question like, “How do I reconcile intercompany transactions in NetSuite?”. The agent will instantly analyze thousands of support resources and provide a precise, actionable answer with relevant steps, significantly reducing their downtime and improving their ability to manage financial processes effectively.
Use AI to identify anomalies and gain deeper insights. The “NetSuite Financial Exception Management agent” is anticipated to identify potential financial exceptions with 90% accuracy, allowing users to proactively address issues before they escalate. For e-commerce businesses, this agent can automatically detect unusual spikes in customer refunds or discrepancies in sales tax calculations. By flagging these exceptions in real time, the finance team can investigate the root causes, mitigate potential financial losses, and ensure compliance.
