Portals can be instrumental in bridging the gap between employee and departmental tasks, information and communication. In the workplace, self-service portals can improve data quality, reduce onboarding friction, increase staff engagement, increase complaint resolution rates, encourage independent working, improve resource allocation and more.
Different departments of a business may leverage different portals and tailor these depending on a department’s needs, meaning that an organization can benefit from more than one portal at a time. But how many portals are too many portals?
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One company looking to transform its world of working was Baker Hughes, an American energy company based in Houston, Texas. As one of the largest oil field services companies in the world, Baker Hughes provides products and services for oil well drilling, formation evaluation, completion, production and reservoir consulting.
Baker Hughes sought out a solution to its portal problem. The oil field services company came to NewRocket with multiple, single-department portals built on various ServiceNow platforms. While the portals provided workplace support and workflow management for both employees and managers, there were issues with low adoption, low engagement and low rates of user satisfaction.
NewRocket therefore provided Baker Hughes with ServiceNow knowledge, taxonomy consulting, wireframe design, high fidelity mockups, as well as interactive prototypes. Leveraging ServiceNow’s Employee Center, NewRocket created a modern, engaging portal experience to unify the oil field services company’s departments. The new and improved portal looks to enhance usability and to drive a more personalized experience, incorporating best practices and a persona-driven content strategy.
ServiceNow’s Employee Center can help users complete tasks more efficiently, improving navigation and increasing overall satisfaction. As well as personalizing the experience, Employee Center increases self-service to optimize workflows and unifying the workforce under a single digital experience.
In addition to this, NewRocket implemented Workday and SumTotal integrations to allow for easy access to information from a single location, as well as introducing unique user preferences such as dark mode, allowing for user personalization. Hugh Baker’s new and improved portal sees benefits such as mobile optimization which increases accessibility, and enables support on the go, department specific landing pages which gives departments flexibility over their content, a customized onboarding experience and custom branding to provide a consistent brand experience.
Speaking on the new implementation, Sidd Porchezhiyan, senior director at Baker Hughes, said: “NewRocket has been instrumental in launching an award-winning employee portal, a one-stop shop for all their employment needs. Their expertise and proactive approach accelerated development and deployment, delivering exactly what we envisioned for our employees.”
Whether it’s one portal or five, organizations must ensure to choose solutions and services that complement their employees and departmental needs.
