NVIDIA is collaborating with Salesforce to develop predictive and generative artificial intelligence (AI) workflows that provide autonomous agent and interactive avatar experiences to the latter’s Agentforce platform.
Under the partnership, which was announced during Salesforce’s Dreamforce event on September 17 in San Francisco, the two companies will bring NVIDIA’s AI platform’s computing and AI software to the Salesforce and Agentforce platforms. This will enable Salesforce agents to get new insights and improve productivity.
Jensen Huang, founder and Chief Executive Officer of NVIDIA said, “In the future, every company, every job will be enhanced by a wide range of AI agents – assistants that will transform how we work.”
The collaboration will help create and customize agents with a collection of pre-built agents to accelerate the value of AI investments for Salesforce customers. It will combine Salesforce’s predictive and generative AI with NVIDIA’s NIM microservices and NVIDIA NeMO, which are part of the company’s NVIDIA AI Enterprise platform.
It will help customers alleviate challenges related to crisis management, travel and logistics impacts due to the weather, and customer support resolution. Additionally, the partnership will help to accelerate processing in Salesforce Data Cloud.
Marc Beniof, Chair and Chief Executive Officer, Salesforce said, “By combining NVIDIA’s AI platform with Agentforce, we’re supercharging AI performance and creating dynamic digital avatars, delivering more engaging, intelligent, and immersive customer experiences than ever before.”
The AI-powered avatars under the partnership will deliver more human-like experiences for customers and employees using Agentforce agents and will provide real-time sales coaching feedback, live event management, and employee training assistance for companies using the Salesforce platform.
