Oracle and Inoapps serve gastro giant with Fusion HCM

Key Takeaways

Mitchells & Butlers has chosen Oracle Fusion Cloud Human Capital Management to enhance employee engagement and streamline HR processes for its workforce of nearly 48,000 employees.

The implementation aims to leverage built-in AI capabilities to automate administrative tasks, allowing managers to focus on strategic objectives and improve customer experiences.

Partnering with Inoapps for implementation emphasizes the importance of experienced collaborators in executing complex HCM solutions and maximizing the effectiveness of digital transformations.

Mitchells & Butlers Leisure Retail Limited, a leading gastropub and bar brand in the UK, has selected Oracle Fusion Cloud Human Capital Management (HCM) with an implementation from leading Big Red specialists Inoapps. The HCM transformation aims to deliver a more engaging and personalised experience for Mitchells & Butlers’ almost 48,000-strong employee base and its management team.

Headquartered in Birmingham, England, Mitchells & Butlers operates over 1,600 restaurant and pub sites across the UK, running household names including All Bar One, Toby Carvery and Miller & Carter. In order to better provide more intuitive, mobile-first access to information and HR resources for employees – while also reducing the time managers spend on administrative tasks – Mitchells & Butlers selected Oracle Cloud HCM.

“We believe engaged employees are at the heart of delivering a great guest experience. Everything we do is built on the passion and professionalism of our people, and we need an HR system to support that,” said Susan Martindale, Group Human Resources Director, Mitchells & Butlers. “Oracle Cloud HCM will help us improve how we manage our people and processes, while enabling managers to focus more on delivering a great experience for our guests.”

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Oracle Cloud HCM will help Mitchells & Butlers increase employee engagement and reduce attrition. With built-in AI capabilities, Mitchells & Butlers’ managers will be better able to automate HR processes to help reduce the time spent on administrative tasks. Oracle Cloud HCM will also allow Mitchells & Butlers employees to quickly access self-service HR processes and support from anywhere. In addition, Oracle Payroll, part of Oracle Cloud HCM, can provide the organization with a highly configurable, fully unified solution for efficient, compliant payroll processing.

“Mitchells & Butlers is on a journey to reimagine and strengthen the way it engages with its workforce,” said Debbie Green, Chief Operating Officer, Applications, Oracle UK and Ireland. “With Oracle Cloud HCM, Mitchells & Butlers will be able to increase workforce efficiency, embrace continuous innovation and leverage embedded AI to improve the experience for its employees and customers.”

The implementation will be delivered by Oracle PartnerNetwork (OPN) member Inoapps, whose Vice President for Customer Success, Debra Lilley, is a regular ERP Today contributor.

What this means for ERP Insiders

In the ever-evolving cloud age, people-centric organizations are redefining their approach to workforce management. Accordingly, Mitchells & Butlers has taken a decisive step by selecting Oracle Fusion Cloud Human Capital Management with implementation support from Inoapps. This transformation signals a commitment to enhancing employee engagement and operational efficiency. For ERP professionals, this case underscores the importance of aligning technology with human-centric values in a competitive, fast-paced market.

Modernizing HR Systems for Employee Engagement
The Mitchells & Butlers news highlights the growing role of advanced HR systems in fostering employee engagement. With Oracle Cloud HCM, the company aims to provide its almost 48,000 employees with intuitive, mobile-first access to HR resources. This aligns with a broader trend in cloud technology adoption, where seamless self-service solutions enable employees to manage tasks with greater autonomy, improving morale and reducing attrition.

Streamlining Administrative Processes with AI
By leveraging Oracle Cloud HCM’s built-in AI capabilities, Mitchells & Butlers aims to automate time-consuming administrative processes. This allows managers to shift focus from HR paperwork to strategic objectives, such as enhancing customer experiences. For ERP professionals, this case exemplifies how AI-powered solutions can optimize operations, enabling businesses to achieve efficiency while maintaining a people-first approach.

Partnering for a Seamless Implementation
The role of Oracle PartnerNetwork member Inoapps in this project underscores the importance of experienced partners in implementing complex HCM solutions. For ERP specialists, this highlights the value of collaboration between organizations and technology providers to ensure smooth transitions, maximize ROI, and maintain alignment with organizational goals during digital transformations.

Mitchells & Butlers’ move to Oracle Cloud HCM serves as a blueprint for people-centric organizations seeking to secure their HCM systems in the cloud age. By prioritizing employee engagement, automating processes, and leveraging expert partnerships, the company is reimagining its workforce strategy to stay competitive. For ERP professionals, this case is a reminder that successful transformations hinge on integrating cutting-edge technology with a deep commitment to enhancing the human experience.