Oracle has unveiled the latest version of Xstore Point of Service, with the cloud application redesigned on a new architecture to feature an intuitive and mobile-friendly user interface and workflows that help support connected retail journeys for retailers of all sizes.
Coming hot on the heels of recent retail innovations by SAP, Google Cloud, Salesforce, Big Red’s updated solution allows associates to carry out day-to-day transactions and activities with more ease. This is down to new dashboards that quickly surface customers past purchase history and worklists to guide next-step actions such as preparing ‘Buy Online, Pick Up In Store’ (BOPIS) orders.
Oracle Retail Xstore is built on a new, containerized architecture supported by the considerable security and high performance of Oracle Cloud Infrastructure (OCI) and the data processing power and automation of Oracle Autonomous Database. These enhancements can make it easier and more cost effective for retailers to deploy, update, and securely build new capabilities on top of the open and extensible Xstore platform.
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Providing highly flexible choices in deployment models, including public cloud, multicloud, on-premises, and now OCI Roving Edge Infrastructure, Oracle Retail Xstore can be delivered as a fully mobile experience on iOS, Android-based tablets or other handheld options, as well as on desktop.
“Point of Service systems are at the epicenter of in-store operations, and Oracle just made Xstore, one of the world’s most used and trusted retail POS platforms, even more functional and effective from its architecture through to its intuitive workflows,” said Paul Woodward, Vice President of Retail Products, Oracle. “Now, retailers have the agility and security to support evolving customer journeys, move inventory from anywhere, and adhere to regional requirements while delivering great experiences to both their customers and staff.”
The redesigned Xstore is the latest innovation in the Oracle Retail Suite. With unified solutions, retailers can better connect journeys from planning through to fulfillment to harmonize processes across their operations, delivering better insights, outcomes, and experiences for every user.
Better UX in Xstore
The new intuitive dashboards and workflows in Oracle Retail Xstore are designed to reflect increasing responsibilities for staff regarding the ever-expanding nature of retail consumer journeys. Oracle also hopes to empower staff with the information they need to deliver more impactful, personalized customer interactions with minimal training. From anywhere in the store, associates can quickly pull up a customer’s transaction history, as well as relevant offers and rewards, to suggest potential next purchases based on each customer’s past preferences and complete transactions.
In tandem, associates can view inventory from across channels and arrange for items to be shipped or picked up at another store to help ensure a customer can get the item they came for while moving merchandise more effectively.
When not supporting customers, associates are prompted with individualized dashboards that guide them on next-step actions such as a new order that needs to be prepped for shipping or in-store pick up or tasks such as managing price adjustments. The capabilities of Oracle Retail Xstore also extend to store managers who now have a holistic view into the fulfillment of orders, ensuring customers get the products they ordered in a timely manner.
Inside the Architecture
With OCI and OCI Container Instances, retailers can speed implementations and updates as well as build and connect their own containerized apps into the Xstore platform without the cost or hassle of managing any servers. In addition to providing enhanced security and the ability to deploy containers across numerous cloud environments, this model provides accelerated performance that can handle the most demanding, high-throughput retail transaction requirements.
In addition, retailers operating in Wi-Fi constrained environments now have the option to leverage OCI Roving Edge Infrastructure to accelerate their Xstore deployment outside of a data center. These ruggedized devices deliver cloud computing, storage and AI/ML services at the edge of networks and in disconnected or inhibited locations, allowing faster processing and analysis closer to the data source.
Already running in almost a 100 countries, Xstore features out-of-the-box translation in 13 languages, localization formatting, support for multiple currencies, and additional functionality that help retailers to meet unique regional regulations and requirements to stay compliant
What this means for ERP Insiders
Oracle’s latest iteration of its Xstore Point of Service (POS) solution introduces a reimagined architecture and advanced features aimed at transforming retail experiences. With enhancements ranging from intuitive workflows to cloud-based agility, Xstore underscores Oracle’s commitment to empowering retailers with tools to meet the demands of modern, connected customer journeys.
Key Takeaways
1. A New Architecture for Agility and Performance
Oracle Retail Xstore’s redesign is built on a containerized architecture supported by Oracle Cloud Infrastructure (OCI) and Oracle Autonomous Database. This foundation enables retailers to deploy updates rapidly and securely while providing the flexibility to build custom solutions. With deployment options across public cloud, multicloud, on-premises, and OCI Roving Edge Infrastructure, Xstore ensures accessibility for retailers operating in diverse environments, including those with limited connectivity.
2. Enhancing User Experience and Workflow Efficiency
The updated Xstore features an intuitive, mobile-friendly user interface designed to streamline staff workflows and boost productivity. Associates can quickly access customer transaction histories, personalized offers, and inventory data to deliver impactful, tailored interactions. Managers benefit from holistic dashboards that provide real-time visibility into order fulfillment processes, ensuring timely and accurate service. These tools reduce the need for extensive training while empowering staff to take proactive actions, such as preparing BOPIS orders or managing price adjustments.
3. Bridging Customer Journeys with Unified Solutions
As part of the Oracle Retail Suite, Xstore integrates seamlessly with Oracle’s unified solutions to harmonize operations from planning to fulfillment. The platform supports regional compliance with features like multi-currency handling, out-of-the-box translation in 13 languages, and localization formatting. Retailers can leverage its capabilities to move inventory across channels, suggest purchases based on customer preferences, and support evolving customer journeys — all while improving operational efficiency and enhancing the customer experience.
Oracle’s revamped Xstore POS demonstrates the potential of innovative architecture and thoughtful design in addressing the complexities of modern retail. By combining cloud-driven flexibility with user-centric features, Oracle aims to empower retailers to deliver exceptional experiences while staying ahead in a competitive landscape.
