Cloud ERP plays a critical role in elevating business performance as showcased through the strategic partnerships and AI innovations announced during a keynote address on Day 1 of the Acumatica Summit 2025 in Las Vegas.
Kicking off the keynote, John Case, CEO of Acumatica said that the small and medium businesses (SMB) segment was driving remarkable activities for the US economy, with this segment contributing around 44% to the total US GDP. “Our focus on [SMB] segment is extremely intentional,” Case said.
He noted that the top five things that ERP buyers in this segment looked at from their tech stack include, industry-specific functionality, pre built integrations, mobile SaaS solutions, a modern, right-sized platform, and increasingly one that has inbuilt AI.
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“With AI as a performance amplifier, Acumatica is empowering small and mid-sized businesses to overcome real-world challenges and operate at their peak,” he said.
Strategic Partnerships and AI Innovations
During the keynote, Case highlighted the company’s key partnership with ADP, where it is integrating its Cloud ERP with ADP’s payroll and HR solutions. The integration provides businesses with an end-to-end platform for streamlined operations and real-time decision-making.
The ERP provider has also expanded its partnership with Shopify, enabling merchants to manage their online storefronts and backend operations seamlessly within a single ecosystem.
On the innovation front, the company highlighted its strategic use of AI to drive business performance by demonstrating AI innovations in three key areas: intelligent advisory systems, workflow automation, and interactive assistance. Giving a demo of Acumatica’s latest developments in the realm of AI, Miten Mehta, Chief Engineering Officer of Acumatica indicated that these advancements position the company’s ERP system as a “digital coworker” for businesses, helping them achieve greater efficiency and productivity.
Two customer stories during the keynote also showcased how Acumatica’s Cloud ERP is driving real-world growth and sustainability. Eastman Music Company, Acumatica’s Customer of the Year, has doubled its revenue since 2019 by streamlining global operations with Acumatica. Similarly, Republic Services, named Impact Customer of the Year, leveraged Acumatica to manage its groundbreaking Polymer Center, which processes 80,000 tons of plastics annually.
What This Means for ERP Insiders
There is a transformative shift in how businesses leverage technology. The integration of AI into Acumatica’s platform means users can expect smarter, more intuitive tools that provide actionable insights, automate repetitive tasks, and enhance decision-making. For example, the company demonstrated how AI-powered anomaly detection and invoice categorization can save time and reduce errors, while interactive assistance improves user productivity.
Users in the mid-sized market want more. Acumatica’s strategic partnerships with ADP and Shopify highlight that ERP users in the small and mid-sized markets are ready for comprehensive solutions. Businesses can now manage payroll, HR, and e-commerce operations within the same ecosystem, reducing the need for multiple systems and improving data consistency. This unified approach not only streamlines operations but also provides a holistic view of the business, enabling better strategic planning and resource allocation.
Real-world impact and sustainability are gaining momentum. The Eastman Music and Republic Services success stories underscore an ERP platform’s ability to support businesses in achieving both operational excellence and sustainability goals. For businesses seeking to elevate their operations, Acumatica’s latest advancements offer a compelling roadmap for leveraging technology to achieve exceptional results.
