Americas

Unifying CRM and ERP systems is essential for manufacturers to enhance visibility, streamline processes, and meet rising customer expectations. Yet, many still struggle with minimal integration, manual data handling, and inefficiencies that hinder responsiveness and customer satisfaction.

The journey to SAP S/4HANA necessitates a fundamental rethinking of data management, emphasizing a selective migration of relevant data, prioritizing data quality especially in an AI-driven landscape, and effectively managing legacy data, all of which are crucial for transforming organizations' data from a liability to a strategic asset.

Zuora and Workday have expanded their partnership to integrate Zuora's monetization platform with Workday Financial Management, aiming to streamline financial processes for B2C companies managing complex billing models, enhance accuracy, and promote strategic financial decision-making.

When BMC set out to modernize its business systems, the challenge wasn’t just moving from a 20-year-old homegrown ERP billing system; it was enabling a fundamental business model shift from perpetual licenses to SaaS subscriptions, while adding the agility to respond to new go-to-market strategies and complex global billing requirements. In this fireside chat, ERP Today brings together Ron Clegg, VP, Revenue Office at BMC, Dave Crowell, Partner at PwC, and Rob Newnes-Smith, Zuora Advisor and former CTO for Digital & Employee Tech at Thomson Reuters, to unpack how BMC reimagined its quote-to-revenue process. Together, they explore: - Sequencing monetization transformation ahead of ERP change to accelerate agility and time-to-market. - Delivering a “heart-lung transplant” program from CPQ through revenue, consolidating 48+ systems into a unified platform. - The role of strong process design, change management, and the right partner in ensuring success. - How these choices reflect a growing market shift toward hybrid revenue models, global billing, and integrated professional services. Whether you’re a CIO, CFO, or a Transformation Leader, you’ll leave with lessons on deciding core vs. non-core systems, managing large-scale change, and building the agility to support hybrid revenue models, without waiting for a multi-year ERP rollout.

When BMC set out to modernize its business systems, the challenge wasn’t just moving from a 20-year-old homegrown ERP billing system; it was enabling a fundamental business model shift from perpetual licenses to SaaS subscriptions, while adding the agility to respond to new go-to-market strategies and complex global billing requirements. In this fireside chat, ERP Today brings together Ron Clegg, VP, Revenue Office at BMC, Dave Crowell, Partner at PwC, and Rob Newnes-Smith, Zuora Advisor and former CTO for Digital & Employee Tech at Thomson Reuters, to unpack how BMC reimagined its quote-to-revenue process. Together, they explore: - Sequencing monetization transformation ahead of ERP change to accelerate agility and time-to-market. - Delivering a “heart-lung transplant” program from CPQ through revenue, consolidating 48+ systems into a unified platform. - The role of strong process design, change management, and the right partner in ensuring success. - How these choices reflect a growing market shift toward hybrid revenue models, global billing, and integrated professional services. Whether you’re a CIO, CFO, or a Transformation Leader, you’ll leave with lessons on deciding core vs. non-core systems, managing large-scale change, and building the agility to support hybrid revenue models, without waiting for a multi-year ERP rollout.

As traditional community banking gives way to national brands and FinTech competitors, banks must rapidly adopt digital strategies to meet evolving consumer demands for personalized, seamless services while enhancing operational resilience against cyber threats and regulatory pressures.

Sage has introduced AI-driven enhancements in Sage Intacct, including intelligent reconciliation, embedded payments, and sustainability reporting, aimed at helping finance teams improve speed, automation, and operational efficiency.

Epicor has appointed Kerrie Jordan as Chief Marketing Officer to enhance its marketing strategy and drive brand growth, integrating AI-driven insights into its ERP solutions while addressing the evolving challenges faced by supply chain management.

Oracle's rebranding of CloudWorld to Oracle AI World emphasizes the integration of artificial intelligence as a fundamental aspect of ERP systems, shifting focus towards tangible AI-driven business outcomes and evolving the roles of ERP professionals into AI strategists.

NTT DATA has established a global business unit for Microsoft Cloud to leverage its expertise in accelerating secure, AI-driven digital transformation for enterprises.

SYSPRO has strengthened its warehouse management capabilities by acquiring DATASCOPE, enhancing its integrated ERP and WMS platform while maintaining a focus on the manufacturing and distribution sectors.

SAP has announced its acquisition of SmartRecruiters to enhance its SAP SuccessFactors suite with advanced talent acquisition capabilities, including AI-enabled recruiting, aiming to streamline the hiring process for customers and ensure compliance and responsible AI usage.

We explore how a steel manufacturer wrangled disparate data with the help of an independent semantic layer from CData.

We examine case studies to see how a specialized ERP for fresh produce companies is helping them scale and achieve their goals.

J.P. Morgan Payments and Oracle have launched a seamlessly integrated Supply Chain Finance solution within Oracle Fusion Cloud ERP, enabling companies like FedEx to enhance working capital management through an API that simplifies invoice approvals and offers immediate payment options, marking a shift towards embedded finance within ERP systems.

We examine the concept of Signal Chains and how they provide resiliency and predictability for manufacturers.

Microsoft Dynamics 365 users in Finance, Supply Chain, and Commerce must urgently address access governance before stricter licensing rules take effect on November 1, 2025, as many organizations have uncovered significant security vulnerabilities and excessive user permissions amidst new compliance pressures.

Is your technology stack working for you, or against you? Many mid-sized manufacturers and distributors find themselves trapped in a maze of disconnected systems, scattered data, and decision-making that is more reactive than strategic. Managing multiple point solutions across departments create data silos, slows innovation, and clouds visibility into performance. Leadership is often left wondering whether they are investing in the right tools, are aligned across teams, and how to move from operational chaos to coordinated execution. The solution is to simplify SaaS access and visibility across business-critical applications. This will allow you to centralize application benchmark decisions and unlock new operational efficiencies without adding to existing IT burdens. The right solution will allow leaders to take full advantage of AI capabilities to make smarter decisions, reduce risk, and validate investment choices, turning data overload into competitive insight. By watching this session, you will be able to: - Identify gaps in your current application landscape and opportunities for consolidation. - Explain how centralized access improves efficiency and team alignment. - Apply peer benchmarking insights to validate operational decisions and guide strategy. - List key criteria for evaluating business applications with a modern technology stack.

Lift-and-shift migration of legacy ERP systems to the cloud often fails to accommodate the demands of modern, subscription-based business models, necessitating a decoupled approach with specialized platforms like Zuora to effectively manage complex billing and revenue recognition processes.

Is your technology stack working for you, or against you? Many mid-sized manufacturers and distributors find themselves trapped in a maze of disconnected systems, scattered data, and decision-making that is more reactive than strategic. Managing multiple point solutions across departments create data silos, slows innovation, and clouds visibility into performance. Leadership is often left wondering whether they are investing in the right tools, are aligned across teams, and how to move from operational chaos to coordinated execution. The solution is to simplify SaaS access and visibility across business-critical applications. This will allow you to centralize application benchmark decisions and unlock new operational efficiencies without adding to existing IT burdens. The right solution will allow leaders to take full advantage of AI capabilities to make smarter decisions, reduce risk, and validate investment choices, turning data overload into competitive insight. By watching this session, you will be able to: - Identify gaps in your current application landscape and opportunities for consolidation. - Explain how centralized access improves efficiency and team alignment. - Apply peer benchmarking insights to validate operational decisions and guide strategy. - List key criteria for evaluating business applications with a modern technology stack.

Watch this Webinar on-demand for an insightful webinar that dives beyond the buzz of artificial intelligence and focuses on delivering meaningful, actionable strategies tailored for people-centric industries. This engaging session will unravel how businesses can implement AI effectively, aligning it with operational goals to enhance both organizational efficiency and employee satisfaction. What You’ll Learn: - Pragmatic AI in Action: Discover how a practical approach to AI adoption can free up resources, streamline workflows, and deliver measurable results. - Human-Centric AI Strategies: Hear about our approach to empowering teams with AI, supporting their efforts, and aligning technology with human-driven business goals. - The Data Foundation: Understand why clean, accessible data is critical and how it lays the groundwork for successful AI implementation. - Governance and Guide Rails: Learn about our approach to governance—how we ensure AI systems remain ethical, auditable, and closely aligned with organizational vision. Why View? - Gain practical insights from leading industry experts who cut through the AI hype. - Learn actionable techniques that you can immediately apply to your unique business needs. - Explore real-world examples tailored to the challenges faced by people-centric industries. Who Should Watch? This webinar is crafted for professionals in people-centric industries, including technology providers, decision-makers, and business leaders who are seeking to integrate AI in a way that drives tangible business value while supporting their teams. Don’t miss this valuable opportunity to learn how to adopt AI the right way.

Rootstock Software's Summer ’25 Release features an AI-Powered ERP Agent to enhance operational efficiency, a high-performance data grid for better data interaction, and new financial capabilities including support for a 13-period fiscal calendar, aiming to streamline processes for manufacturers and distributors.

BMC Software transformed its revenue operations by adopting a unified subscription-based model with the help of PwC and Zuora, resulting in streamlined processes, improved data integration, and enhanced customer satisfaction.

The FDA's extension of FSMA 204 compliance to July 2028 offers food manufacturers a strategic chance to enhance traceability systems, fostering competitive advantages and operational excellence, as highlighted by the collaboration of key industry organizations to standardize practices and address challenges in the food supply chain.

Snowflake has appointed Chris Niederman as Senior Vice President of its Alliances & Channels business, effective July 21, 2025, to enhance its global partner system and drive growth through Snowflake AI Data Cloud amidst a rapidly expanding partner network.

Amazon Web Services and Oracle have launched Oracle Database@AWS, allowing customers to run Oracle workloads on dedicated infrastructure within Oracle Cloud on AWS, enhancing seamless data integration while maintaining high performance.

Unit4's ERPx solution is now available on the Microsoft Azure Marketplace, allowing organizations in people-centric industries to efficiently deploy a modular, AI-powered ERP platform that enhances operational agility and streamlines procurement.

Global ERP provider SYSPRO is enhancing its smart manufacturing capabilities by acquiring riteSOFT, a US-based firm specializing in mobile warehouse management and shop floor data collection, marking a significant step towards offering a fully integrated digital suite for its global customer base.

ERP Today’s Robert Holland sat down with Rami Amkieh, Senior Vice President Middle East and Africa at SNP, to discuss the challenges faced by customers in the Middle East and Africa, how SNP is working with those customers to support their transformation goals, and the technologies that SNP is using to facilitate those transformations.

Robert Holland from ERP Today sat down with Don Mahoney, Chief Customer Officer at SNP, to talk about the challenges that customers face in finding the right approach to transformation, the preparations they can make regardless of a final transformation decision, and what makes successful transformation projects different.