APAC

Elite Announces New AI Compliance and Work-to-Cash Solution

Elite has launched Elite Validate, an AI-driven billing compliance solution designed to automate and streamline the process of adhering to Outside Counsel Guidelines for law firms, significantly improving efficiency and reducing human error in billing compliance.

four office workers smiling while interacting

Analytics and AI

Workday unveils new Agent System of Record to manage AI workforce

Workday has introduced the Workday Agent System of Record to centralize the management of AI agents across organizations

Digital Commerce

Odoo launches Shopee connector to boost omnichannel commerce in Asia

Odoo has introduced the official Shopee Connector to its users across Asia. This integration with Shopee, Southeast Asia’s largest e-commerce platform, can allow businesses to synchronize and manage Shopee orders directly through Odoo, streamlining e-commerce operations for its 6 million...

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

two people dressed in office attire sitting at a table with scales and justice in front of them | How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs

Business Process Management and Automation

How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs

With law firms operating in a fast-paced, regulated environment, tracking time and expenses are some of the most common challenges they face.

Analytics and AI

Unlock the Future of AI-Driven Enterprise with Zoho’s Zia Agents

Zoho Corporation has expanded its ZIA artificial intelligence platform with the introduction of Zia Agents, Agent Studio, and Agent Marketplace, aiming to enhance business efficiency, automation, and decision-making by providing task-specific AI assistants that organizations can customize and deploy across its suite of applications.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

flower paining on a wooden building | The post-pandemic evolution of learning and development

Human Capital Management

Workday integrates TechWolf AI for employee skills management

Workday has announced the integration of TechWolf’s AI-powered skills intelligence across its global workforce.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

Analytics and AI

Security for innovation: Mimecast Incydr’s defense against DeepSeek and other Gen AI data risks

The rapid growth of generative AI tools like DeepSeek presents significant data security risks for organizations, necessitating enhanced protective measures such as Mimecast's Incydr platform to safeguard intellectual property while promoting safe and effective AI adoption.

woman looking at data on three computer monitors

Data and Data Management

Refreshing the Oracle reporting landscape with new data-sharing solution

Senior product manager of insightsoftware presented a webinar about a new solution designed to transform Oracle reporting landscapes.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

Application Development and Integration

Case Study – Cloudpaths and Kyriba

Kyriba, CloudPaths optimized Kyriba’s global NetSuite operations by addressing inefficiencies in collections processing, deferred revenue visibility, and vendor invoice reconciliation. Tailored solutions, including Dunning automation and custom reporting, improved Days Sales Outstanding (DSO), revenue visibility, and operational scalability. Read More

Cloud Platform and Technology

SAP appoints Sebastian Steinhaeuser COO alongside leadership changes and strong 2024

SAP's FY2024 earnings call not only showcased strong financial performance with significant increases in cloud revenue and profitability but also revealed a new leadership structure including the appointment of Sebastian Steinhaeuser as Chief Operating Officer and the introduction of an Extended Board.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

ERP Strategy and Planning

Aptean Enters into Definitive Agreement to Acquire Logility

Aptean has announced its acquisition of Logility Supply Chain Solutions for $14.30 per share in cash, aiming to enhance its AI-powered supply chain planning offerings and provide greater strategic focus and resources for Logility, which serves over 500 clients globally.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.

Analytics and AI

Wipro’s Rishad Premji: AI success hinges on reskilling

At the World Economic Forum in Davos, leaders underscored the necessity of reskilling employees to fully leverage AI's transformative potential, emphasizing that successful AI adoption is closely linked to workforce readiness and a proactive approach to building an AI-capable workforce.

Analytics and AI

IBM and e& collaborate to enhance AI ethics and compliance

e& partners with IBM to create a multi-model AI governance solution aimed at enhancing AI compliance, ethical oversight, and transparency, leveraging IBM's watsonx.governance platform to address risks and optimize AI performance as part of their ongoing collaboration.

Security

NTT DATA earns Okta Workforce Identity Cloud Service Specialization in Japan

NTT DATA's Japan operations have achieved the Okta 'Workforce Identity Cloud Service Delivery Specialization,' affirming its expertise in cybersecurity and commitment to enhancing identity and access management services amidst increasing cyber threats.

image of person and robot at computer | AI in HR

Analytics and AI

HR, Diversity and GenAI: The dream team of the future

Reshma Mahapatra of IBM UKI emphasizes the transformative role of GenAI in HR, advocating for diversity and ethical innovation to reshape technology's impact on organizations, where GenAI serves as a partner to enhance human potential rather than replace it.

ERP Strategy and Planning

IFS Surpasses €1 billion in ARR, Driven by Customer-Centric Approach and Rising Demand for Industrial AI

IFS reported its strongest financial performance in FY2024, achieving over €1 billion in Annual Recurring Revenue and total revenues of €1.228 billion, driven by a 32% YoY growth in ARR and 38% in cloud revenue, alongside a notable increase in customer satisfaction and strategic acquisitions reflecting the growing demand for Industrial AI solutions.

Governance, Risk, and Compliance

The End of Oracle GRC: Are You Ready?

With Oracle sunsetting its GRC solutions by May 2025, organizations must swiftly transition to alternative compliance and risk management systems to avoid exposure to regulatory gaps and operational inefficiencies.

ERP Strategy and Planning

Sage and Tractics partner to deliver cloud solution for heavy civil contractors

Sage and Tractics have partnered to integrate Sage Intacct Construction with Tractics' cloud-native platform, enhancing operations and financial management for heavy civil contractors by providing real-time project data access and streamlined business processes.

IBM office building | IBM announces expansion to its software portfolio in AWS marketplace

Product Lifecycle Management

IBM and L’Oréal to Build AI Model to Advance Sustainable Cosmetics

IBM and L'Oréal have partnered to utilize IBM's GenAI technology for enhancing sustainable cosmetic formulations, aiming to create a custom AI model that will improve product development and reduce waste while meeting L'Oréal's sustainability targets.

a forest and a coast partly lit by the sun | Diligent launches board reporting SuiteApp, achieves ‘Built for NetSuite’ status

Governance, Risk, and Compliance

Diligent’s SuiteApp for GRC receives NetSuite recognition

Diligent has announced that its new board reporting tool, Diligent Boards for NetSuite, has achieved the ‘Built for NetSuite’ certification.

Analytics and AI

Automation Anywhere and PwC India collaborate to boost intelligent spend management

Automation Anywhere has announced a partnership with PwC India to help it enhance its Intelligent Spend Management Suite (ISMS).

Business Process Management and Automation

Improving production performance with real-time monitoring

Real-time monitoring is transforming the manufacturing industry by optimizing operations, enhancing product quality, and increasing resilience in response to competitive pressures and evolving market demands.

Analytics and AI

NTT DATA, ITOCHU and Mistubishi leverage APN and AI for smart plant maintenance

NTT DATA, NTT COMWARE, ITOCHU Techno-Solutions, and Mitsubishi Chemical Group successfully demonstrated a smart maintenance solution using the IOWN All-Photonics Network and AI technologies, enabling real-time inspection of factory facilities with remote-controlled robots and advanced video analysis, aiming to enhance safety and efficiency in manufacturing.