EMEA

The Future of Digital Transformation: Insights from Inetum UK CEO

In 2024, Inetum appointed Kathy Quashie as CEO for the UKI and Growing Markets, strengthened its position as a global ServiceNow partner through the acquisition of Unifii, and focused on scaling its presence while addressing the challenges of digital transformation and AI integration for clients.

Diriyah Company Embraces a Smart City Future with IBM Maximo

Enterprise Asset Management

Diriyah embraces a Smart City future with IBM Maximo

Diriyah Company has selected IBM Maximo Application Suite for asset management in its $63.2 billion Diriyah Project, a smart city development near Riyadh, leveraging AI-driven capabilities for optimized performance and predictive maintenance to enhance operational reliability and sustainability.

Analytics and AI

Accenture, Google Cloud Partner on Sovereign Cloud and Gen AI in Saudi Arabia

Accenture and Google Cloud are collaborating to boost generative AI and cloud adoption in Saudi Arabia, enhancing local organizations' capabilities and economic growth while promoting digital sovereignty and talent development.

Cloud Platform and Technology

Oracle Expands Cloud Offering to Support EU Data Sovereignty

Oracle's Fusion Cloud Applications Suite is now available on Oracle EU Sovereign Cloud, allowing EU organizations to store sensitive data and applications in compliance with strict regional data privacy regulations, thereby enhancing their ability to adopt AI-driven solutions securely.

Financial Management

Air Niugini partners with Ramco Systems for payroll modernization

Air Niugini, Papua New Guinea's national airline, has announced a payroll transformation with the implementation of Ramco Systems’ platform.

Analytics and AI

Elite Announces New AI Compliance and Work-to-Cash Solution

Elite has launched Elite Validate, an AI-driven billing compliance solution designed to automate and streamline the process of adhering to Outside Counsel Guidelines for law firms, significantly improving efficiency and reducing human error in billing compliance.

IFS Valuation Soars Past €15 B on Major Investment & Strong Growth

Analytics and AI

IFS spreads its wings in the Middle East

IFS has announced a strategic partnership with Saudi Business Machines to expand its presence in the Middle East, particularly Saudi Arabia, while also optimizing operations for TIM Aerospace with its EmpowerMX software, underscoring the company's commitment to enhancing industrial AI solutions and modernizing MRO operations.

four office workers smiling while interacting

Analytics and AI

Workday unveils new Agent System of Record to manage AI workforce

Workday has introduced the Workday Agent System of Record to centralize the management of AI agents across organizations

Digital Commerce

Odoo launches Shopee connector to boost omnichannel commerce in Asia

Odoo has introduced the official Shopee Connector to its users across Asia. This integration with Shopee, Southeast Asia’s largest e-commerce platform, can allow businesses to synchronize and manage Shopee orders directly through Odoo, streamlining e-commerce operations for its 6 million...

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

two people dressed in office attire sitting at a table with scales and justice in front of them | How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs

Business Process Management and Automation

How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs

With law firms operating in a fast-paced, regulated environment, tracking time and expenses are some of the most common challenges they face.

three people in office outfits talking near a computer

Automation

Creatio and Arribatec partner to revamp CRM and workflow automation

Creatio has partnered with Arribatec to deliver innovative no-code tools that enhance efficiency and boost business growth.

ERP Strategy and Planning

NTT DATA appoints Sudhir Chaturvedi as Chief Growth Officer and NA CEO

NTT DATA has appointed Sudhir Chaturvedi as Global Chief Growth Officer and CEO of North America, focusing on global growth strategies, collaboration in market execution, and enhancing ERP services through his extensive experience in consulting and digital transformation.

Analytics and AI

DMI’s JiVS Hackathon in Davos Demonstrates AI’s Potential for Streamlining ERP Migrations

Data Migration International Group's inaugural JiVS Hackathon during the 2025 World Economic Forum highlighted innovative AI solutions for real-world challenges, with the winning team creating an image recognition system to assess avalanche risks, while demonstrating the potential for AI to streamline data migration, enhance productivity, and address practical business issues.

building with a red Aberdeen Football Club sign

Application Development and Integration

Aberdeen FC and Eureka partner to modernize operations with Oracle NetSuite

Aberdeen FC has announced a partnership with Eureka Solutions to transform its business operations using the Oracle NetSuite ERP system.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

flower paining on a wooden building | The post-pandemic evolution of learning and development

Human Capital Management

Workday integrates TechWolf AI for employee skills management

Workday has announced the integration of TechWolf’s AI-powered skills intelligence across its global workforce.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

Analytics and AI

Security for innovation: Mimecast Incydr’s defense against DeepSeek and other Gen AI data risks

The rapid growth of generative AI tools like DeepSeek presents significant data security risks for organizations, necessitating enhanced protective measures such as Mimecast's Incydr platform to safeguard intellectual property while promoting safe and effective AI adoption.

woman looking at data on three computer monitors

Data and Data Management

Refreshing the Oracle reporting landscape with new data-sharing solution

Senior product manager of insightsoftware presented a webinar about a new solution designed to transform Oracle reporting landscapes.

Security

de Novo Solutions steels cybersecurity for Oracle, ServiceNow ecosystem

de Novo Solutions has successfully achieved re-accreditation of the Cyber Essentials Plus certification, underscoring its commitment to robust cybersecurity and data protection across its operations in the Finance, Procurement, HR, and Payroll sectors amidst rising cyber threats.

Service Management

Deltek deepens AI in GRC for GovCon professionals

Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.

Analytics and AI

ERP Today Live! EY and CIO Sentiment Today

A survey by EY and Oxford Economics of 500 US CIOs reveals a discrepancy in investment focus, with most prioritizing back-office operations over front-office customer engagement, despite the potential of generative AI to generate revenue opportunities and reduce technical debt through reimagined software development.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

Cloud Platform and Technology

SAP appoints Sebastian Steinhaeuser COO alongside leadership changes and strong 2024

SAP's FY2024 earnings call not only showcased strong financial performance with significant increases in cloud revenue and profitability but also revealed a new leadership structure including the appointment of Sebastian Steinhaeuser as Chief Operating Officer and the introduction of an Extended Board.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

Governance, Risk, and Compliance

How Wolters Kluwer leverages AI for transforming GRC Solutions

Wolters Kluwer is integrating AI across its products to enhance Governance, Risk, and Compliance capabilities, with innovations like AI-driven legal research, contract management tools, and compliance solutions that streamline processes, boost productivity, and empower informed decision-making for professionals in various industries.

ERP Strategy and Planning

Aptean Enters into Definitive Agreement to Acquire Logility

Aptean has announced its acquisition of Logility Supply Chain Solutions for $14.30 per share in cash, aiming to enhance its AI-powered supply chain planning offerings and provide greater strategic focus and resources for Logility, which serves over 500 clients globally.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.