Following the successful implementation of IFS Cloud earlier this year, renowned Cornish clotted cream producer Rodda’s has selected Cooper Software to manage the twice-yearly updates for its enterprise resource planning (ERP) system. Rodda’s, a leading B-Corporation with a rich history of 130 years in clotted cream production, operates globally with its products available in numerous countries including Dubai, Germany, Japan, and Hong Kong. The company has garnered industry acclaim for its process innovation and control.
Recognizing the need for a streamlined support system, Rodda’s, a fifth-generation family business, engaged IFS Gold Channel Partner Cooper Software for a multi-year support contract. Cooper Software’s team of IFS certified practitioners will deliver comprehensive, ‘evergreen’ customer support, ensuring the continuous optimization of IFS Cloud. This support includes expert assessment and resolution of end-user issues, in-depth knowledge sharing, and tailored training for the Rodda’s team.
Theresa Dennett, Financial Director at Rodda’s, emphasized the benefits of this partnership: “The twice-yearly feature update cadence of IFS Cloud provides our business with the advantage of always operating on the latest version of the software without the disruptions associated with full-scale upgrades. Cooper Software, with its deep knowledge and expertise in IFS, is well-positioned to help us fully leverage the benefits of visibility, predictability, control, and flexibility in our operations.”
Lubin Hoque, Sales Director at Cooper Software, highlighted the significance of the collaboration: “While Rodda’s maintains its traditional methods for creating high-quality products like milk, cream, and fudge, the company is also focused on innovating production costs and efficiencies. Our extended partnership ensures that Rodda’s is set up for continued success and international growth, aligning with their commitment to both tradition and innovation.”
This partnership underscores Rodda’s commitment to maintaining operational excellence while positioning itself for future growth in the global market.
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