Salesforce has agreed to acquire Airkit.ai to expand its AI capabilities and improve customer experience.
Airkit.ai is a creator of AI-powered customer service applications and experiences. It is often integrated within helpdesk systems to ease customer service teams.
The e-commerce company enables Fortune 500 and fast-growing businesses to build flexible, omni-channel customer engagement applications and AI-based customer service agents. Airkit.ai will also help Salesforce’s service, sales, marketing and commerce teams to move faster into the future of customer engagement in the era of AI.
Bill Patterson, EVP and general manager of Customer 360 applications at Salesforce, said: “The future of customer engagement will be powered by a new set of AI-driven customer experiences.
“Adam and team have a strong understanding of the Customer 360 Platform and are some of the best technologists we have worked with in helping Salesforce customers connect with their own customers in a whole new way. We are excited to bring the Airkit.ai team back to Salesforce where they have a strong track record of innovation and a focus on customer success.”
Adam Evans, Airkit.ai co-founder and CTO, also commented: “In the world of Generative AI, it’s clear we need new types of experiences that provide opportunities to transform the engagement experience.
“At Airkit.ai, we’ve been doing this since our inception and view Salesforce, the customer company, as a perfect fit for Airkit.ai, the experience company.”
Salesforce has also recently announced the new AI-powered platform “Einstein 1” for customer companies that will give them the ability to safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.
