Sapphire Systems acquires ITOM

Sapphire Systems has acquired UK-based ServiceNow specialist partner, ITOM Solution, in pursuit of its vision to become the main provider of digital operating platforms and support cloud-led digital transformation.

ITOM delivers IT operations management, AiOps, application performance management and IoT cloud services, and works with businesses to turn digital operations into a business advantage. 

Ian Caswell, CEO at Sapphire Systems, said: “Our dedicated focus on designing the very best digital workflows is set to help our customers drive innovation, create business value, and improve security and compliance. I am looking forward to extending ITOM’s value to our customers, continuing the strong partnerships that we have, to drive an outstanding customer service.” 

Philip Taphouse, managing director at ITOM Solution, added: “ITOM Solution has worked closely with leading brands across the UK to unlock the power of the ServiceNow platform and deliver true customer innovation. As we join the Sapphire group, we’ll now be able to scale our business faster, taking full advantage of Sapphire’s structure and global reach to expand upon our services portfolio, which will help to accelerate our ability to deliver higher value to our customers.”