ServiceNow acquires Hitch to help customers address talent gaps

ServiceNow has signed an agreement to acquire Hitch Works (Hitch), a skills mapping and intelligence company.

Hitch will add a new layer of AI-powered skills insights to the Now Platform to help customers address talent gaps by tying employee learning and development to workforce planning. Through the deal, customers will be able to match people more effectively to projects from a single platform.

ServiceNow will build Hitch’s capabilities into the Now Platform, beginning with its Employee Workflow solutions, incorporating Hitch’s ability to boost employee engagement and productivity across the enterprise. ServiceNow also expects to later expand Hitch’s features across its portfolio for customer service, IT, and developers.

The acquisition is another investment ServiceNow is making to enhance employee experiences and power the future of work by unlocking skills intelligence on a single platform within the ongoing flow of work.

Gretchen Alarcon, vice president and general manager of HR service delivery at ServiceNow, said:  “If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs. But skills management has historically been siloed, with numerous point solutions and fragmented processes that don’t work together. With Hitch, ServiceNow will streamline skills intelligence on a single platform to help business leaders match employees with meaningful work.”

Heather Jerrehian, CEO of Hitch, said: “AI-powered skills intelligence is the foundation for the future of work. Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose-driven for employees and deliver better business outcomes for companies.”

ServiceNow expects to close the acquisition in Q2 of fiscal year 2022.