ServiceNow and Celonis team up

image of Bill McDermott / CEO of ServiceNow

 ServiceNow and Celonis have announced a strategic partnership to help companies maximise the impact and return on their digital transformation investments.

The partnership will combine ServiceNow’s low-code workflow platform with the real-time process execution capabilities of the Celonis execution management system (EMS). The companies will jointly deliver solutions to help customers identify and prioritise processes that are suitable for automation, then create digital workflows to optimise those processes for more seamless digital operations.

ServiceNow and Celonis have agreed in principle to form a strategic go-to-market relationship including mutual investments, co-development, marketing, and sales. Celonis also plans to adopt ServiceNow for IT and employee engagement.

Bill McDermott, ServiceNow CEO, said: “There is an innovation explosion underway as business leaders face do-or-die moments to profoundly evolve business models and accelerate digital transformation. ServiceNow and Celonis are joining forces to help companies liberate business from decades-long process bottlenecks, integration challenges, and workforce frustration. The workflow revolution has arrived, and we are leading this once-in-a-generation opportunity to make work better for everyone.”

Alex Rinke, co-CEO and co-founder of Celonis, said:  “We believe that the winners in digital innovation will be the companies that put data to work in every facet of business execution. This partnership with ServiceNow, the gold standard for digital workflow globally, underscores just how significantly data is revolutionising enterprise software. We are building Celonis to be the most innovative and trusted partner to every leader, team, and organization utilising data execution to transform and strengthen their business.”

The companies plan to deliver joint solutions in the first half of 2022.