The cloud platform leader ServiceNow and the provider of end-to-end software support Rimini Street have announced an expanded partnership to launch a new enterprise software model and enable organizations to unlock value in existing ERPs and enterprise applications.
According to the spokespersons, the new solution combines ServiceNow’s single architecture and data model with Rimini Street’s enterprise software support to accelerate customer innovation across procurement, finance, supply chain, HR, customer service and IT.
Rimini Street and ServiceNow’s new enterprise software model promises to produce significant savings and fuel innovation, improved user experiences and AI-driven productivity gains in under a year.
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“Twentieth-century systems have created a mess of complexity that hinders 21st-century innovation,” said Bill McDermott, chairman and chief executive officer at ServiceNow.
“ServiceNow’s partnership with Rimini Street gives customers a more unified, intelligent platform to maximize their existing software investments, for faster paths to transformation. Together, we are enabling a brighter future where technology unlocks unprecedented potential.”
Seth Ravin, chairman and chief executive officer at Rimini Street, also commented on the announcement: “We are excited to bring organizations this new enterprise software model that enables maximized ROI on their current enterprise software investments, integrates disconnected and siloed landscapes of enterprise software and frees up funding for innovation.
“This new partnership truly brings together the best of ServiceNow innovation and Rimini Street enterprise software support capabilities to solve this common – but complex – IT challenge.”
Some of the key improvements and innovations promised to the users include Rimini Street’s support of the Now Platform through its certified ServiceNow team and management of the existing enterprise software foundation, as well as the replacement of software vendor maintenance from traditional licensed software to third-party support, leading to optimization, annual support fee savings, improved service levels, full coverage for customizations and no required upgrades or migration for a minimum of 15 years.
Additionally, Rimini Manage functionality will manage and run traditional on-premise licensed software and SaaS applications, either by itself or with vendor replacement third-party support. The solution promises to relieve IT departments from the day-to-day software operating and support tasks to enable focus on driving innovation and value for the enterprise.
