ServiceNow has announced new service delivery developments that will allow customers to request to have their EU hosted data always handled exclusively within the EU.

The new offering builds on ServiceNow’s existing legal, technical, and organisational safeguards and will provide simple solutions to help customers meet their compliance obligations. It follows developments raised by the Schrems II judgement and European Data Protection Board (EDPB) recommendations issued in June 2021.

Customers and partners will receive support from EU-based ServiceNow teams, with an EU, cloud-hosted digital workflow solution without impact on current delivery and service.

To support the new offering, ServiceNow will be making a multimillion-euro investment, including opening over 80 new roles across the EU. Current ServiceNow customers will have the opportunity to opt-in to this offering, at no additional cost, from early 2022.  

Mark Cockerill, ServiceNow vice president of legal, EMEA and global head of privacy said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.

“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.” 


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