Unit4 has launched Success4U, a flexible model aimed at accelerating the deployment and benefits of its ERP solutions through a ‘Land, Adopt, Expand’ strategy that focuses on clear success outcomes to enhance productivity, reduce costs, and improve user experiences for both new and existing customers.
Land, adopt, expand strategy delivers clear Success Outcomes to speed up time-to-value for ERP investments
London, UK, June 12, 2024 – Unit4, a leader in enterprise cloud applications for people-centric organizations, today announced the go-live of Success4U, the company’s flexible and outcome-driven model for Unit4 ERPx, Unit4 FP&A and Unit4 Financials. It is designed to support net-new and existing customers through every stage of modernizing and expanding the benefits of their Unit4 ERP investment. The goal is to use a ‘Land, Adopt, Expand’ strategy to minimize disruption and accelerate the time-to-value for customers by clearly defining ‘Success Outcomes’ that drive productivity, reduce costs, and improve user experiences.
Success4U helps customers whether they are net new implementing Unit4 ERPx for the first time or are existing customers migrating from on-premises to the Cloud. Moving to SaaS ERP offers Unit4 customers the ability to innovate at lower risk, scale and mobilize their workforces, increase agility in the digital world, and adapt their ERP usage to changing demands. The initial standardized Success Outcomes focus on areas including:
- Optimizing project management and improving project billability
- Improving payment processes, increasing transparency in procurement systems and adding functionality to contract management
- Enhancing reporting capabilities
- Standardizing data capture
- Delivering accurate resource planning and improving insights from employee performance
- Providing simple and structured planning processes
- Providing more agile invoice management and optimizing digital expense claims.
“With Success4U our customers are able to move away from buying features and functions to focus on tangible business outcomes which speed up time-to-value from their investment in Unit4 ERPx,” said Jean de Villiers, Chief Customer Officer, Unit4. “Historically, customers modernizing and expanding their ERP capabilities would have to pay SaaS subscription fees alongside on-premises licenses, meaning it took longer to realize benefits. Now we can demonstrate clear results in our Success Outcomes which enable customers to show how they have improved their ERP compared to their previous system, and it allows us to offer insights into comparisons with industry performance levels.”
Success4U is made up of two offerings:
- Success4U Essentials, which is included in Unit4 customers’ SaaS subscription. This self-service program is delivered digitally, allowing customers to determine their own path for moving to the cloud with a digital success plan. This enables customers to identify key programmatic milestones to be achieved and provides access to Unit4’s standard support offering.
- Success4U Professional. With this level, each customer is assigned a dedicated Customer Success Manager (CSM), who works with the customer to develop a Success Plan aligned to the organization’s business goals. Customers receive elevated support including resolution Targets and access to a wide variety of educational and training material. Success Points Pricing is also available, allowing customers to use ‘points’ to buy outcomes and services that support business objectives over the course of the cloud migration and adoption.
Success4U Professional reduces the complexity of customer relationships by providing a single point of contact, a CSM. The CSM provides customers with a guided tour of potential outcomes and helps to plan their deployment, with a Success Plan. By selecting the most relevant outcomes and other services included in the subscription, such as education, support and community4U services, customers can achieve rapid results. To track progress, each Success Outcome has Key Performance Indicators (KPIs) to measure improvement. This approach enables Unit4 to compare the customer’s performance against peers in the same industry to identify opportunities for further progress in business outcomes.
As a growing business, having a direct line ensures the voice of the customer is always a priority
Mary Kent
Head of IT Programs, Nuclear Restoration Services
“The Unit4 CSM has been invaluable for us over the last number of years,” said Mary Kent, Head of IT Programs, Nuclear Restoration Services. “As a growing business, having a direct line ensures the voice of the customer is always a priority. The service brings many benefits in terms of maximizing the investment we have made in Unit4, including having contact with senior management for escalations and generally understanding Unit4’s roadmap and strategy.”
“Customers seek technology vendors who partner closely to ensure success in their Cloud SaaS applications,” noted R “Ray” Wang, CEO and Founder, Constellation Research. “An integrated approach that supports customers through every phase of their engagement with its SaaS applications is critical if customers are to be successful. By helping customers to deploy and run a mature ERP environment, vendors can give their customers confidence that their ERP systems will be fit-for-purpose in constantly evolving and volatile market conditions.”
