customer service

Hand holding virtual cloud computing with world and technology : Clovity and SAP on the cloud

Oracle Fusion Cloud updates to boost service teams’ productivity

Oracle has enhanced its Fusion Cloud Service and Field Service with AI-driven features to boost service teams' efficiency, automate the customer service lifecycle, and improve issue resolution through tools like automated service agents, call and chat summarization, and advanced knowledge search for field technicians.

photo of a keyboard in front of the black background with an "AI" button on it | ServiceNow AI

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.

Two human hands reaching out to each other over a bleak and grey landscape | human Rimini Street

Human Capital Management

Exemplary customer support requires the human touch

When a technical or functional issue pops up in enterprise software, sometimes the best solution is a human touch - an engineer that can tell you exactly what needs to be done to solve the issue, rather than troubleshooting the problem with a chatbot or online knowledge base.

A blurred image of several computer screens chock full of code with a pair of glasses set on the desk in front of them - the angle shows through the glasses is in focus | third-party Rimini Street

Application Development and Integration

Roadmap control and TCO are some of the main drivers for seeking third-party support

It's easy to understand why some firms may think twice about reaching out to third-party service providers. However, those third-party providers could offer a unique solution to a business' unique issues.