customer support

From SNP Transformation World 2026 – SAP’s Stefan Steinle on Clean Core and Agentic Support

SAP's Stefan Steinle on why running well in the cloud after go-live matters, the role of Clean Core, and how agentic AI powers preventive support.

CRM and Customer Experience

5 Predictions: What Salesforce Leaders Expect from Enterprise AI Agents in 2026

At a Salesforce roundtable, executives predicted that by 2026, companies will face a clear divide based on their adoption of AI agents as operational infrastructure, leading to significant changes in voice communication, engineering delivery models, governance structures, and user experiences.

Two human hands reaching out to each other over a bleak and grey landscape | human Rimini Street

Human Capital Management

Exemplary customer support requires the human touch

When a technical or functional issue pops up in enterprise software, sometimes the best solution is a human touch - an engineer that can tell you exactly what needs to be done to solve the issue, rather than troubleshooting the problem with a chatbot or online knowledge base.