ERP Today

ESM Platforms Market Expands as Organizations Seek Cross-Departmental Service Integration

The enterprise service management platforms market is set to grow to $12.1 billion by 2032 as organizations adopt IT service management principles across departments.

Analytics and AI

Inside the AI Shift Transforming Customer, Field Service and What it Means for ERP

The Salesforce 7th annual State of Service report reveals a rapid transformation in customer service driven by AI agents, predicting that by 2027 AI will resolve half of service cases, prompting organizations to enhance data integration and redefine service roles, ultimately positioning service as a blueprint for broader enterprise architecture change.

Analytics and AI

Agentforce Tour Keynote: Salesforce Positions Agentforce 360 as Operating System for Agentic Enterprise

Salesforce's Agentforce 360 is a comprehensive platform designed to revolutionize enterprise automation by integrating data, workflow, agent design, and multi-channel experiences, enabling AI agents to operate efficiently and reliably within existing systems and contexts.

Analytics and AI

Why Hyperscalers Are Investing $67.5B in India

Microsoft and Amazon plan to invest a total of $52.5 billion in India's AI and digital infrastructure, reflecting a broader trend of significant investments from tech giants aimed at enhancing the country's digital economy and capacity to support advanced technologies.

headline - stock image of Mulesoft statistics

Application Development and Integration

MuleSoft and Salesforce Push Toward an AI Agent Future, Reframing Integration as Enterprise Automation

At the Agentforce Tour in NYC, Salesforce and MuleSoft emphasized a shift towards AI-driven automation, integrating APIs, RPA, and AI agents into a cohesive model for orchestrating intelligent workflows across systems.

Automation

ERP Lessons from Black Friday for Manufacturers, Retailers

Black Friday serves as a critical evaluation for ERP systems, revealing their capability for real-time operational control amid spikes in demand, and highlighting the need for strong data governance, operational visibility, and continuous analysis to enhance resilience and readiness for future challenges.

Analytics and AI

Agentic AI Defined and How It Is Reshaping the Enterprise Architect’s Role

The rise of agentic AI in enterprise applications is transforming the role of architects from static designers to dynamic overseers, requiring new workflows and governance models as AI increasingly undertakes decision-making tasks historically handled by humans.

Analytics and AI

AI Agents Outperform RPA by 40% in Unstructured Document Processing, Study Shows

Artificio Products' research reveals that AI agents outperform traditional RPA in unstructured document processing, achieving 40% higher accuracy rates and significant cost and deployment advantages.

Automation

Rootstock’s Praxis Acquisition Ushers New Phase of Salesforce-Native Enterprise

Rootstock's acquisition of Praxis Solutions, bringing its founder Ohad Idan as VP of product, enhances its ERP strategy by integrating on-ground manufacturing expertise, driving advancements in seamless workflows and unified operational platforms.

Enterprise Architecture

UK Enterprises Gain New Control over AI with BT’s Sovereign Deployment Platform

BT has launched a new sovereign platform designed to enhance UK control over AI and cloud workloads, providing a secure domestic environment for data residency and compliance, in alignment with national strategies while preparing for future sovereign services.

Business Process Management and Automation

KAMAX Strengthening Supply Chain Operations Through Digitalization, Logistics Management

KAMAX, a German automotive parts manufacturer, is enhancing logistics efficiency and sustainability by implementing SAP's digital solutions for supply chain management while modernizing its operations across multiple plants.

The Great Cloud Recalculation Oracle+IBM

Cloud Platform and Technology

IBM in Advanced Talks to Acquire Confluent

IBM is in advanced talks to acquire Confluent for around $11 billion, aiming to enhance its real-time data and AI capabilities, while also gaining a strategic advantage in the data infrastructure market.

Application Development and Integration

How Manufacturers Can Learn and Respond from ERP Stress Tests

ERP systems are evolving from traditional recordkeeping to proactive disruption management, focusing on real-time insights and modular architectures to enhance organizational resilience amid supply chain uncertainties.

Analytics and AI

AWS Enters the AI Factory Race, Raising Stakes for Cloud-Data Sovereignty, Enterprise Architecture

Amazon Web Services (AWS) is launching on-premises AI factories that integrate advanced hardware and managed service offerings into customer data centers, enabling organizations to develop and deploy AI applications while addressing data sovereignty concerns and enhancing their existing ERP systems.

Analytics and AI

Nevada Replaces 25-Year-Old Legacy HR, Payroll System with CGI Advantage ERP

Nevada has modernized its HR and payroll systems by implementing CGI Advantage under the CORE.NV program, replacing a 25-year-old platform to enhance automation, analytics, and service delivery while promoting unified operations and future digital enhancements.

Financial Management

Tax Automation Becomes Mission Critical as SAP S/4HANA Transformations Confront Rising Complexity

Tax automation is crucial for successful SAP S/4HANA transformations, as early integration can prevent delays and compliance risks, underscoring the importance of clean data governance and native tax functionality in ERP systems.

Business Process Management and Automation

Lessons from a Mid-Market Manufacturer’s Move to a Cloud-Native ERP

Boca Terry's successful ERP transition from legacy systems to a cloud-native platform illustrates how aligning software capabilities with business needs, fostering strong partner relationships, and ensuring disciplined implementation are crucial for mid-market companies seeking operational efficiency and growth.

Implementing Cloud ERP: Codestone’s Six-Phase Approach

Analytics and AI

Cloud ERP Market Growth by Market Segment, Region

The cloud ERP market is projected to grow to nearly $177 billion by 2032, driven by increased demand across industries for scalable, AI-enabled solutions that enhance data handling, with North America leading the market and Asia-Pacific rapidly growing.

Business Process Management and Automation

NTT DATA to Acquire SPRO, Expanding SAP Agribusiness Strength in Brazil

NTT DATA Business Solutions is enhancing its SAP growth strategy in Brazil through the planned acquisition of agribusiness SAP specialist SPRO IT Solutions, which will broaden its customer base and industry scope in a sector vital to the country's economy.

Deploying high-impact GenAI solutions with Inetum

Application Development and Integration

Solving the AI Adoption Paradox: Lessons from Inetum’s COBORG Framework

Despite significant investment in generative AI, 95% of projects fail to deliver value due to misalignment with business goals, as highlighted by Inetum’s COBORG™ framework, which aims to bridge the gap between experimentation and execution by integrating AI responsibly into organizations.

Clinical Applications

Infor Expands AWS Partnership to Speed Cloud Adoption, Deliver Industry AI at Scale

Infor is enhancing its cloud and AI initiatives through a partnership with AWS, introducing new migration offerings and AI-driven ERP solutions while prioritizing compliance with regional data requirements.

Cloud Platform and Technology

System Integration Market Surging as Enterprises Shift Toward Modernization

The global system integration market is projected to reach $600 billion by 2030, with ERP systems playing a key role as companies shift toward digital transformation, IoT adoption, and increased automation in daily processes.

Analytics and AI

IBM, AWS are Accelerating Enterprise Agentic AI Deployment

IBM and AWS are enhancing their Agentic AI initiatives through a partnership that integrates AI capabilities and solutions, aimed at improving enterprise productivity and customer experiences while facilitating secure software development and ERP modernization.

CRM and Customer Experience

Salesforce Lifts Guidance as Informatica Acquisition, AI Momentum Strengthen Growth Outlook

Salesforce reported better-than-expected financial results for Q3, driven by significant growth in AI-driven solutions like Agentforce and Data 360, entailing increased revenue guidance and demonstrating a strong shift towards AI-centric economics in its platform.

Automation

US Federal IT Modernization Moves Beyond Cloud Migration to Continuous Transformation

US federal IT leaders are evolving from one-time cloud migrations to an ongoing transformation model, emphasizing continuous modernization, strategic partnerships, and dual metrics for success that prioritize agility, resilience, and innovative capability delivery.

Application Development and Integration

Sage Advances AI Platform Strategy with New Developer Framework, Deepened Sovos Partnership

Sage is enhancing its AI and integration strategy through the launch of a new AI developer framework for partners and a partnership with Sovos to improve intelligent tax compliance, promoting a shift towards governed, partner-led extensibility in its finance platforms.

Businessperson hold an image of an AI agent in hand.

Automation

AI Agents as Digital Coworkers: What ERP, HCM Buyers Must Prepare for by 2026

AI agents are evolving into integral digital coworkers, compelling ERP and HCM buyers to reassess workforce planning, governance, and technology frameworks by 2026, as enterprise software transitions to accommodate AI-driven workflows and digital employees, while also emphasizing the importance of governance and integration in a hybrid human-digital labor model.

Lift-and-Shift ERP Strategies NTT DATA and Microsoft

Cloud Platform and Technology

Enterprises Turn to Cloud Security, Management Solutions for Agility, Protection, Cost Control

US enterprises are increasingly adopting managed cloud security services and cloud management solutions to enhance resilience, control costs, and address the complexities of hybrid and multi-cloud environments amid rising cybersecurity threats and operational challenges.

Automation

IBM Pushes Toyota South Africa’s SAP Modernization Forward with On-Time S/4HANA Upgrades

IBM is modernizing Toyota South Africa Motors' core systems through two SAP S/4HANA upgrades that enhance data visibility and streamline operations, marking a critical step in Toyota's transition from legacy systems ahead of the 2027 support deadline.

The AI Responsibility Gap: A Looming Threat to Business?

Analytics and AI

Project Gecko Focused on Creating Affordable, Customizable AI Systems

Microsoft's Project Gecko aims to create affordable, customizable AI systems for the global majority by utilizing local languages and multimodal content, featuring the MMCTAgent framework that enhances AI interactions.