GenAI

A wide angle view of an NTT DATA building, taken on an evening | NTT Sapphire

NTT DATA Business Solutions Positions for the Platform Era: SAP, ServiceNow, and the New Face of Enterprise Transformation

NTT DATA Business Solutions is uniquely positioned to bridge SAP and ServiceNow through a pragmatic transformation framework that emphasizes customer proximity, platform integration, and outcome-driven innovation, making it a top-tier partner for organizations seeking comprehensive business transformation.

ERP Strategy and Planning

IFS CEO and CPO Offer Candid Views on Industrial AI and Speed-to-Value as the Differentiator in Enterprise Tech

IFS is shifting towards rapid AI adoption with its Nexus Black initiative and aims to double its valuation every three years, focusing on agentic AI tailored for core industries while maintaining a commitment to practical, scalable solutions despite the challenges of industrial AI.

Analytics and AI

A Streamlined Approach to Custom Gen AI Models with NTT DATA Business Solutions

NTT DATA Business Solutions' GenAI Connector simplifies the development of custom generative AI models for businesses, enabling faster and more effective integration of AI into operations, enhancing customer experiences, and driving growth.

CRM and Customer Experience

The Evolving Landscape of Financial Call Centers: NewRocket and 3CLogic Offer Insights

A discussion between industry leaders emphasizes the continued relevance of contact centers in financial services, highlighting the need for a digital-first, human-centric approach that leverages generative AI to enhance agent capabilities and improve customer experiences amidst growing operational complexities.

Analytics and AI

The Future of Digital Transformation

Insights from Intetum UK CEO Kathy Quashie

ERP Strategy and Planning

IFS Chief Product Officer Discusses Future of AI, Automation, and Quantum Computing in Enterprise Software

IFS Chief Product Officer Christian Pedersen discusses the future of enterprise software, emphasizing the imperative of AI-driven automation and quantum computing to address evolving workforce dynamics and productivity challenges, while ensuring that IFS helps customers navigate these technological advancements seamlessly.

Transforming Business Operations: Codestone's Strategic Approach to Digital Transformation

Analytics and AI

Enterprises waste millions on underused tech: WalkMe report

A new report from WalkMe highlights a significant disconnect between enterprise AI investment and employee readiness, revealing that while executives are optimistic about AI's potential, most employees feel unprepared, resulting in $104 million wasted annually due to underutilized technology and inefficiencies.

Oracle Unveils AI Agent Studio for Fusion Cloud Applications

Analytics and AI

NTT DATA doubles down on AI-powered initiatives

NTT DATA has launched the Smart AI Agent to streamline operations and enhance productivity in manufacturing, while also partnering with Vantiq to improve disaster response capabilities through advanced AI integration.

abstract image of lights | integration strategy

Data and Data Management

The Quantum Leap: How Quantum Computing Will Transform Enterprise Software

Enterprise software is poised for a transformation due to quantum computing, which enables faster data analysis and optimization that outpaces traditional computing, with major companies like IBM, Google, and Microsoft spearheading research and pilot programs while addressing challenges such as hardware limitations and talent shortages.

Nextworld Appoints Konrad Rogers as President and COO

Analytics and AI

Accenture, Google Cloud Partner on Sovereign Cloud and Gen AI in Saudi Arabia

Accenture and Google Cloud are collaborating to boost generative AI and cloud adoption in Saudi Arabia, enhancing local organizations' capabilities and economic growth while promoting digital sovereignty and talent development.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

a messy desk with a lot of documents, computes and devives

Analytics and AI

Why you don’t need an AI-enabled ERP (at least not yet)

You can’t blame ERP vendors for focusing on their AI offerings – they’re shiny and new, especially when it comes to generative AI copilots.

Google to Acquire Wiz for $32 Billion in Cloud Security Push

Digital Commerce

Wayfair and Google Cloud Expand Partnership to Transform Online Retail with Gemini

Wayfair has expanded its partnership with Google Cloud to enhance its product catalog and employee collaboration using AI technologies, resulting in significant efficiency improvements, cost savings, and a better shopping experience.

Analytics and AI

Microsoft Customers Share Business Impacts of Generative AI

At Microsoft Ignite 2024 in Chicago, major organizations showcased how they are harnessing Microsoft's AI solutions, such as Copilot and Azure OpenAI Service, to transform operations, enhance customer experiences, and drive significant improvements in productivity and sustainability across various sectors, including aviation, logistics, and manufacturing.

Analytics and AI

The biggest reveals and announcements from Amazon re:Invent 2024

At Amazon re:Invent 2024, AWS unveiled significant advancements in AI technologies, including the launch of Amazon Nova foundation models, integration of GenAI with GitLab via Amazon Q Developer, a collaboration with SAP for cloud ERP solutions, enhanced capabilities in the next generation of SageMaker and the introduction of a 'Buy with AWS' button, all aimed at solidifying AWS's position in the competitive AI and cloud services market.

Cloud Platform and Technology

ServiceNow and AWS expand collaboration for AI transformation

ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.

futuristic 3D render of letters "AI" in blue colour with yellow background | IBM AWS GenAI partnership

Analytics and AI

IBM and AWS partner to scale responsible GenAI

IBM and AWS will reveal their collaboration at AWS re:Invent, focusing on integrating IBM Granite AI models within AWS platforms like SageMaker and Bedrock to enhance responsible AI adoption and showcase new governance and automation capabilities.

Infor building image - Infor AWS marketplace

Analytics and AI

Infor Targets Business Velocity with Added Process Mining, ESG and GenAI Capabilities

Infor has announced major updates to its CloudSuite portfolio, introducing innovations like a GenAI Assistant, process mining capabilities, and ESG Strategy Management, aimed at enhancing industry-specific software solutions to promote productivity, operational efficiency, and data-driven decision-making.

A green metal gate locked with a brass padlock |

Security

Cybersecurity services are jumping on the AI progress train

As companies increasingly adopt AI technologies for cybersecurity, a recent Capgemini report reveals that while GenAI enhances threat response and detection, it also introduces new risks, prompting firms like Accenture and Dell to bolster their security offerings amid rising cyber threats.

image of purple brain on white and green background | Copilot

Analytics and AI

Accenture, Avanade and Microsoft drive AI innovation with Copilot practice

To address the increasing demand for AI transformation, Accenture and Avanade, in their joint venture with Microsoft, announced they are launching a Copilot business transformation practice to help organizations reinvent their business operations and integrate generative AI, agentic AI and...

photo of a phone lying on a yellow background with a white lock sign and purple background on the screen | SUSE AI platform for privacy and security

Analytics and AI

SUSE launches AI platform to ensure customers’ privacy

SUSE has unveiled SUSE AI, a cloud-native platform designed to support the deployment of privacy-focused GenAI applications while ensuring security, compliance and full control for enterprises in regulated industries.

a hand holding a yellow hologram of a cloud | Anthropic

Cloud Platform and Technology

Infor’s CloudSuite portfolio updates to boost business efficiency

Infor has enhanced its CloudSuite portfolio with new process mining, ESG capabilities, and a generative AI assistant, aiming to provide industry-specific solutions that streamline operations and ensure compliance, unveiled at the 2024 Infor Velocity Summit in Las Vegas.

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.

Analytics and AI

Automation and AI duo “doing things that organizations could never do before”

Automating operations not before automationable can lead companies to more innovations in addition to conducting safer operations.

Image of Coca Cola | NVIDIA assists The Coca-Cola Company campaigns through GenAI

Analytics and AI

NVIDIA assists the Coca-Cola Company campaigns with GenAI

NVIDIA helps Coca-Cola and WPP scale global campaigns with AI, using OpenUSD for 3D ads and localized, hyper-relevant marketing.

Computer code on a screen that is in focus at the top and out of focus at the bottom | Capgemini

Analytics and AI

Capgemini research unveils the impact of GenAI in software development

Transformation consultant Capgemini has unveiled the impact of generative artificial intelligence on software development in a recent report from its global think tank, Capgemini Research Institute. The survey draws on the experience of over 1000 senior executives and 1000 software professionals from organizations that exceed $1bn in revenue.

group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release

CRM and Customer Experience

Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race

Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent.

Automation

UiPath announces features to streamline automation with Autopilot and GenAI

UiPath, a global provider of RPA software, has announced new features, including the release of UiPath Autopilot which infuses GenAI into the UiPath Business Automation Platform to help businesses achieve better automation outcomes.