Inetum

ERP Today Awards 2025: AI, Operational Execution, Real-World Impact Are Defining ERP Leadership

The ERP Today Awards 2025 make one thing clear: ERP leadership is no longer defined by deployment success, but by real-world impact. Across five award categories—spanning AI innovation, operational execution, customer experience, SMB transformation, and large enterprise projects—the 2025 winners set a new standard for what it means to lead with enterprise technology.

ERP Strategy and Planning

ERP Today 2025 Awards: Operational Innovation Expands Beyond Traditional Boundaries

Inetum won the Operational Innovation of the Year Award for its successful SAP S/4HANA Public Cloud implementation with Erri Berri, enhancing efficiency and agility, while Solvoz secured the runner-up position for its Mawared MENA platform, which digitizes procurement processes in humanitarian operations.

CRM and Customer Experience

ERP Today 2025 Awards: Customer Experience Moves to the Core of ERP Strategy

SugarAI won the Customer Experience Solution of the Year award for its successful transformation of Country Fare by leveraging sales data to enhance customer engagement and proactive relationship management, while Inetum was recognized as a runner-up for optimizing service delivery using AI.

Deploying high-impact GenAI solutions with Inetum

Application Development and Integration

Solving the AI Adoption Paradox: Lessons from Inetum’s COBORG Framework

Despite significant investment in generative AI, 95% of projects fail to deliver value due to misalignment with business goals, as highlighted by Inetum’s COBORG™ framework, which aims to bridge the gap between experimentation and execution by integrating AI responsibly into organizations.

ERP Strategy and Planning

Unlocking Digital Impact

Inetum redefines transformation through platform ecosystems and AI innovation.

Analytics and AI

Inetum Earns ISG “Rising Star,” Launches ServiceNow Agentic AI Center

Inetum's ServiceNow practice has achieved ISG 'Rising Star' recognition and launched an Agentic AI Center of Excellence, marking significant advancements in enterprise technology that highlight the increasing integration of intelligent, autonomous capabilities in the ERP landscape.

Cloud Platform and Technology

Inetum Sharpens Regional Focus with Simplified Structure

Inetum has restructured into three geographical hubs—EUROMED, Growing Markets, and Iberia-LATAM—to enhance client relationships and streamline operations, with leadership appointments aimed at driving growth and innovation in these regions.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

Analytics and AI

The Rise of Intelligent Business

AI is rewriting the rules for ERP users in the manufacturing and supply chain industries.

Cloud Platform and Technology

Accelerating Digital Impact: Inetum and SAP Drive Future-Ready Transformation

Inetum, a European leader in digital services, is enhancing its strategic partnership with SAP under new leadership to drive agile, AI-integrated business outcomes, while prioritizing clean data governance, pragmatic cloud transformation, and the importance of human-centered processes.

Financial Management

Building custom applications for a FTSE 100 financial services organisation

A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.

Analytics and AI

Virtual Agent launch reduces agent interactions by 85% for top financial services firm

A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.

Analytics and AI

The Future of Digital Transformation

Insights from Inetum UK CEO Kathy Quashie