Inetum

Security
How Thales is Going ‘All Smartphone’ in its Factories
Thales is pioneering digital transformation in its factories by replacing traditional PCs with smartphones and tablets through the SmartMobility project, which enhances mobility and operational efficiency while maintaining cybersecurity.
Analytics and AI
SNCF Réseau modernizes its IT management: how Inetum contributes to the implementation of ServiceNow
SNCF Réseau's transition to the ServiceNow platform through the HARMONIS project has centralized and standardized IT service management, improved data quality in its CMDB, and introduced agile methodologies, with plans to enhance user support through AI innovations like a virtual agent.
Service Management
Inetum UK&I Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls
Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.
Financial Management
Building custom applications for a FTSE 100 financial services organisation
A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.
Analytics and AI
Virtual Agent launch reduces agent interactions by 85% for top financial services firm
A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.
Financial Management
Streamlined operations and increased efficiency for a fast-growing technology service provider
A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.
CRM and Customer Experience
Lightsource bp enhance end-user experience and strengthen business model
Lightsource bp, a leader in solar energy project management, upgraded to ServiceNow to enhance user experience, streamline operations, and support their rapid growth, leading to improved communication and service fulfillment across the organization.
Application Development and Integration
Multiplex gains confidence in the ServiceNow Platform following health check with Inetum UK&I
Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.
Application Development and Integration
Companies House increases collaboration and developer efficiency by integrating ServiceNow and Jira with Inetum UK&I
Companies House collaborated with Inetum UK&I to enhance their Change and Problem processes by successfully integrating Jira with ServiceNow, resulting in improved efficiency, streamlined communications between teams, and reduced reliance on external development expertise within just 10 days.
Data and Data Management
Building a customer portal and revamping Gloucestershire County Council’s historical IT processes
Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.
Data and Data Management
Harrow Council regain control and elevate their IT service delivery
Harrow Council implemented a Service Integration and Management (SIAM) model with the selection of ServiceNow and Inetum UK&I as partners, resulting in improved IT service delivery, increased customer satisfaction, and enhanced management of information and supplier performance.
Cloud Platform and Technology
MCC strengthens work efficiency & centralises resources
Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.
Data and Data Management
Met Office use ServiceNow Field Services Management to create automated observation data
The Met Office relies on extensive and rigorously maintained observation instruments worldwide, and in collaboration with Inetum UK&I, aims to enhance field engineering efficiency and data management through the introduction of the ServiceNow FSM mobile app and a focus on knowledge transfer.
Business Process Management and Automation
Leading fashion retailer gains full transparency into their operational footprint
Inetum UK&I partnered with a leading fashion retailer to transform their IT asset management and operations by implementing ServiceNow, resulting in significant improvements in efficiency, visibility, and decision-making capabilities across their extensive infrastructure.
Data and Data Management
EMIS Health automate ServiceNow testing, reducing manual effort by 80%
EMIS Health enhanced its healthcare software management by implementing ServiceNow's Strategic Portfolio Management suite through Inetum UK&I, which optimized project planning, improved resource management, and reduced manual testing efforts by 80%, while fostering a collaborative relationship for ongoing platform evolution.
Data and Data Management
Toshiba Tec overhaul their legacy processes to automate IT activities
Toshiba Tec's outdated legacy system hindered their service team's efficiency, leading to slow processes, but after implementing ServiceNow with Inetum UK&I, they gained enhanced data visibility, automation, and self-service capabilities that improved task prioritization and overall operations.
Financial Management
An open mind to ServiceNow brings telecommunications provider a new perspective to process innovation
Openmind Networks, a telecommunications software provider, overcame internal challenges of siloed systems and reporting by implementing Inetum UK&I’s IT Business Management and IT Service Management solutions, resulting in improved financial visibility, enhanced customer interaction through a new portal, and streamlined project delivery, ultimately supporting their goal of becoming more customer-centric.
Inetum
Analytics and AI
The Future of Digital Transformation
Insights from Intetum UK CEO Kathy Quashie 
Inetum retail case study
Business Process Management and Automation
Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved
Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.
coworkers sitting at a desk with laptops together | Inetum HR transformation webinar
Human Capital Management
Finding the North Star in HR transformation journey: Key outcomes from Inetum webinar
In light of rapid technological advancements, HR leaders recognize the inadequacy of current systems for meeting evolving business needs, emphasizing the importance of a human-centric approach and a clear vision to successfully transform HR practices aimed at enhancing employee experience and operational efficiency. Here's what experts say.
Inetum
ERP Strategy and Planning
Inetum rebrands Unifii to strengthen global ServiceNow capabilities
Inetum rebrands Unifii to align its digital services globally. Learn how this strategic change enhances Inetum's ServiceNow expertise.
Supply Chain Management
Value over volume: using SPM to ensure the right work gets done
Inetum's podcast 'The Flowdown' discusses the importance of ServiceNow's Strategic Portfolio Management (SPM) in helping organizations prioritize projects that align with strategic objectives, emphasizing the need for data trust and continuous evaluation to ensure investments deliver real value.
Service Management
The Flowdown
We are thrilled to bring you Inetum’s brand new podcast series, bringing together ServiceNow senior leaders, product experts and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.
Service Ops Unifii ServiceNow
Application Development and Integration
Maximizing the value of Service Ops: What is it and why should you care?
Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'
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