Inetum

Business Process Management and Automation

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved

Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.

coworkers sitting at a desk with laptops together | Inetum HR transformation webinar

Human Capital Management

Finding the North Star in HR transformation journey: Key outcomes from Inetum webinar

In light of rapid technological advancements, HR leaders recognize the inadequacy of current systems for meeting evolving business needs, emphasizing the importance of a human-centric approach and a clear vision to successfully transform HR practices aimed at enhancing employee experience and operational efficiency. Here's what experts say.

a photo of a plane taking off from Manchester airport | MAG collaboration with Inetum

Human Capital Management

Happy workforce – happy business: How to streamline HRSD in seven months with Inetum

Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.

ERP Strategy and Planning

Inetum rebrands Unifii to strengthen global ServiceNow capabilities

Inetum rebrands Unifii to align its digital services globally. Learn how this strategic change enhances Inetum's ServiceNow expertise.

Supply Chain Management

Value over volume: using SPM to ensure the right work gets done

Inetum's podcast 'The Flowdown' discusses the importance of ServiceNow's Strategic Portfolio Management (SPM) in helping organizations prioritize projects that align with strategic objectives, emphasizing the need for data trust and continuous evaluation to ensure investments deliver real value.

Security

Behind the outages: frontline strategies for surviving global disruptions

In ‘The Flowdown’, Inetum and ServiceNow came together to discuss the challenges organizations face during IT disruptions.

Application Development and Integration

Maximizing the value of Service Ops: What is it and why should you care?

Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'

Cloud Platform and Technology

Streamlined support for industry compliance in the cloud

Which of Inetum’s offerings work well with ServiceNow cloud to bolster the food and beverage industry specifically?