ML

HCLTech and Microsoft Expand Strategic Partnership to Transform Contact Centers with Gen AI and Cloud

HCLTech is expanding its partnership with Microsoft to enhance customer service through generative AI and cloud-based contact center solutions, becoming the exclusive professional services partner for Nuance’s Enterprise Professional Services while integrating Microsoft Dynamics 365 Contact Center to drive operational efficiency and improved customer experiences.

Business Process Management and Automation

Aptean Adds Intelligent Process Automation Capabilities Through JobRouter Acquisition

Aptean has acquired JobRouter, enhancing its intelligent process automation capabilities to better serve its global ERP customers and support the current JobRouter client base, while positioning itself as a leader in workflow automation and process optimization across various industries.

Travis Barker playing drums in a workplace.

Human Capital Management

Workday celebrates Finance and HR decision-makers as “rock stars” of business

Workday has expanded its advertising, “bringing rock back to the workplace”, featuring rock stars Gwen Stefani, Travis Barker and Billy Idol.

A robotic hand reaching out to the camera | AI Avvale SAP

Analytics and AI

The defending power of AI adoption

Optimizing AI and ML can be a daunting task for many companies but it’s a tool that can be worked with, rather than against.

John Lewis Partnership and Google Cloud collab on £100m digital deal

John Lewis Partnership has teamed up with Google Cloud for a deal worth £100m spanning the next five years, focused on a digital transformation of its retail stores.

Workday intros next-gen Elastic Hypercube Technology

Workday has introduced the next generation of its patented Elastic Hypercube Technology to help organizations manage changing business needs.

glowing ATM with neon lights | AI banking Google Cloud Macquarie AI online banking

Google Cloud and Macquarie bring AI to online banking

Google Cloud underpins all of Macquarie’s Banking and Financial Services group’s digital customer interfaces and processes, including its strategic and analytical data platforms and ML-based applications.

How AI and ML will drive the future of work

As we enter the new era of the workplace, how do AI and ML benefit us. Can humans be redeployed or is AI and ML here to stay?