Research

AI-driven connectivity is rapidly becoming the defining feature of next generation ERP systems, according to new data and industry perspectives published in Versori’s “The Future of ERP” December 2025 whitepaper. Across every segment represented in the report, ERP leaders depict...

The Salesforce 7th annual State of Service report reveals a rapid transformation in customer service driven by AI agents, predicting that by 2027 AI will resolve half of service cases, prompting organizations to enhance data integration and redefine service roles, ultimately positioning service as a blueprint for broader enterprise architecture change.

The rise of agentic AI in enterprise applications is transforming the role of architects from static designers to dynamic overseers, requiring new workflows and governance models as AI increasingly undertakes decision-making tasks historically handled by humans.

Artificio Products' research reveals that AI agents outperform traditional RPA in unstructured document processing, achieving 40% higher accuracy rates and significant cost and deployment advantages.

Organizations are modernizing ERP superficially, with cloud adoption outpacing essential governance and strategy, leading to inconsistent deployment, limited returns, and an urgent need for structured integration and support for achieving measurable value.

Research from Unit4 reveals that professional services firms face significant M&A integration delays and risks due to outdated back-office finance systems, necessitating modernization for enhanced value realization and competitive growth.

A recent Salesforce and Vanson Bourne study highlights a surge in automation demand across various business departments, driven by macroeconomic uncertainty, with 91% of CIOs noting increased requests, particularly from research and development, administrative operations, customer service, and marketing, while also emphasizing the challenges posed by existing technology stacks in meeting these demands.

A new research by SAP reveals that 61% of NHS frontline staff feel their managers lack adequate tools to support their performance and wellbeing, leading to a perception of being overworked and neglected, while highlighting a desire for improved career development resources and better management capabilities.

A Capgemini report reveals that while 51% of industrial organizations anticipate an increase in cyberattacks on smart factories, nearly half do not prioritize cybersecurity at the C-suite level, highlighting a significant gap in preparedness despite awareness of the risks.

Amid supply chain challenges and rising fuel costs, UK transportation, manufacturing, and logistics firms are rapidly adopting digital technologies, with 95% reporting improved resilience and 96% increased profits, according to Samsara's research.