Despite the widespread adoption of cloud ERP, enterprises continue to struggle with missed deadlines, budget overruns, and unmet stakeholder expectations. These persistent challenges are largely driven by manual testing practices and inefficient support models, signaling a need for systemic change across the ERP lifecycle.
The 2025 State of Cloud & ERP Operations Report
Key Takeaways
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Manual testing remains a major bottleneck, with over 70% of enterprises still relying on in-house or partner-led manual processes, leading to inefficiencies, delays, and poor visibility.
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Support costs are draining IT budgets, with more than half of organizations spending over 10% of their IT budgets on support while self-service tools remain underutilized.
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The gap between ERP aspirations and operational realities is widening, but integrated automation, self-service, and AI-based lifecycle optimization present a clear path forward to reduce costs and accelerate innovation.
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