UiPath has acquired Re:infer to help enhance everyday customer conversations through automation.
Founded in 2015 by scientists from the AI research lab at University College London, Re:infer is a natural language processing (NLP) company focused on unstructured documents and communications. It uses machine learning technology to mine context from communication messages and transform them into actionable data with speed and accuracy.
Re:infer allows users to deploy custom machine learning models to analyze documents and communications data generated by a typical business each day – data previously lost or ignored due to processing limitations. Its no-code interface allows business users to train their own AI models for greater specificity and flexibility, while its self-learning capability continuously improves model accuracy to assist customers in identifying abnormalities.
This new level of communication capabilities will allow UiPath software robots to understand email context and semantics, online chats, and voice sessions to deliver high levels of customer service interactions.
Ted Kummert, executive vice president of products and engineering at UiPath, said: “Automation and AI are a powerful and natural pair that together empower the vision of the fully automated enterprise. Our customers are awash in documents, communications, and data that they need to understand the meaning of and process efficiently. Combining Re:infer’s NLP technology with our document understanding and AI products expands the breadth of our current AI-powered automation capabilities and unlocks new automation opportunities for our customers.”
Dr. Ed Challis, CEO and co-founder of Re:infer, said: “Automating the interpretation of documents and communications data bridges the gap between humans and information technology systems, and structured and unstructured data to supercharge digital transformation efforts in the enterprise. We have spent the last seven years building an innovative technology and believe UiPath will take us to another level. We couldn’t be more excited to access Ui Path’s power of scale and introduce Re:infer to a new global audience.”
