Walmart GoLocal, Walmart’s white-label delivery service for retailers, and IBM have announced the integration of Walmart GoLocal into IBM Sterling Order Management, showcasing further innovations in the retail sector from enterprise tech vendors.
Walmart GoLocal offers a broad range of last-mile solutions to any retailer looking to improve their last-mile delivery and better serve their customers. The new integration means IBM retail clients that sign up with Walmart GoLocal can now quickly integrate Walmart GoLocal’s suite of last-mile delivery solutions into their business system.
The collaboration between Big Blue and the US retail giant aims to simplify the operational workflow for IBM clients looking to partner with Walmart GoLocal for their deliveries. When an order is placed and ready to ship, IBM’s order management system allows for the selection of a delivery service provider, now including Walmart GoLocal’s extensive suite of delivery capabilities including same-day, next-day, multi-day, scheduled, batched deliveries and big & bulky. Additionally, the integration is designed to be user-friendly and highly customizable, mitigating the need for extensive development or complex modifications.
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“As a last-mile delivery partner built by retail, for retail, Walmart GoLocal is committed to streamlining the last-mile delivery process for our clients,” said Rina Hurst, vice president of Walmart GoLocal. “By integrating Walmart GoLocal into IBM Sterling, we’re taking convenience to the next level. IBM customers can now tap into Walmart GoLocal’s extensive last-mile delivery network and robust suite of delivery capabilities, empowering them to enhance efficiency and grow their business.”
“I’m excited to see IBM’s expertise in order management and interoperability paired with Walmart GoLocal’s experience and scale, driving innovation and success in inventory optimization and last-mile delivery,” said Chris Townsend, global managing director for Walmart at IBM.
What This Means for ERP Insiders
Walmart GoLocal, Walmart’s white-label delivery service, has integrated with IBM Sterling Order Management, marking a significant step in enhancing last-mile delivery solutions for retailers. This collaboration simplifies workflows, empowers retailers with robust delivery capabilities, and highlights the growing synergy between enterprise tech vendors and retail innovation.
It also comes hot on the heels of recent retail innovations by SAP, Google Cloud, Salesforce, Oracle and more. The IBM announcement is unique in its concentration on supply chain management, arguably a major theme for retailers. It contrasts against SAP’s recent offering of the new the SAP S/4HANA Cloud Public Edition, retail, fashion, and vertical business solution which was emphasised as a cloud offering over the interesting supply chain capabilities it can offer to SAP customers.
Key Takeaways
1. Seamless Integration for Operational Efficiency
IBM Sterling Order Management now includes Walmart GoLocal as an integrated delivery partner, offering retailers a simplified pathway to access Walmart’s last-mile delivery network. With capabilities such as same-day, next-day, multi-day, and batched deliveries, the integration ensures flexibility and scalability. This user-friendly approach eliminates the need for extensive custom development, allowing IBM retail clients to focus on growth and efficiency.
2. Empowering Retailers with Advanced Delivery Solutions
The integration provides retailers with customizable delivery options tailored to various business needs. From big and bulky items to scheduled and batched deliveries, Walmart GoLocal’s capabilities enhance customer service while streamlining logistics. Retailers leveraging this partnership can optimize inventory management, reduce delivery complexities, and offer a seamless experience to end customers.
3. A Partnership Built for Retail Success
The collaboration underscores Walmart GoLocal’s mission of “retail built for retail” and IBM’s commitment to innovation in order management. Rina Hurst, VP of Walmart GoLocal, emphasized the partnership’s role in driving convenience and growth for IBM customers. Chris Townsend, IBM’s global managing director for Walmart, highlighted the integration as a powerful example of combining expertise in order management and last-mile delivery to support retailers in an evolving market.
This partnership between Walmart and IBM exemplifies the transformative potential of collaboration in retail technology. By streamlining last-mile delivery processes and offering flexible solutions, this integration empowers retailers to enhance efficiency, deliver exceptional customer experiences, and remain competitive in a fast-changing retail landscape.
