This past week, Workday said its platform now includes the Paradox Conversational Applicant Tracking System, an AI-driven tool designed to speed frontline hiring.
The text-based system allows candidates to search, apply, schedule interviews, and complete onboarding entirely on mobile. According to a press release from Workday, early deployments have cut average time-to-hire to 3.5 days, increased application completion rates to 72%, and earned 95% candidate satisfaction.
Aashna Kircher, group general manager for the office of the CHRO, Workday, said, “Paradox Conversational ATS removes that friction by helping to streamline up to 90% of hiring tasks and letting candidates apply in minutes via their phone, helping customers hire faster and collectively save millions of hours of manual work each year.”
Paradox Conversational ATS Delivers AI-Powered, Mobile-First Recruiting
Paradox Conversational ATS transforms traditional hiring workflows into mobile-first, text-based interactions. It allows candidates to apply, schedule interviews, and complete onboarding without logging into a separate system.
The AI-powered assistant can match candidates to relevant roles based on location, desired position, or resume, engaging them in two-way text conversations 24/7. Workday said the system can automate up to 90% of hiring tasks, reducing manual effort and increasing application completion rates.
The integration is native to Workday Recruiting, allowing recruiters to manage candidate interactions without leaving the platform. A browser extension enables scheduling, messaging, and status updates directly within Workday. Interviews—ranging from virtual, sequential, or multi-person sessions—are automatically updated in candidate records.
The solution also meets enterprise security standards, including SOC2 and ISO 27001, and supports multi-language messaging across platforms like WhatsApp and Facebook. Workday describes these capabilities as a scalable solution for high-volume hiring in retail, hospitality, and manufacturing sectors.
Workday and Paradox Unite to Streamline Frontline Hiring with AI
The integration of Paradox Conversational ATS builds on Workday’s October 2025 acquisition of Paradox, which the company framed as a strategic move to expand its AI-powered talent acquisition portfolio. Prior to the acquisition, Workday and Paradox had collaborated on multiple certified integrations, serving more than 200 mutual customers.
The acquisition enabled Workday to offer a unified, end-to-end solution combining Paradox’s conversational AI, HiredScore’s talent discovery capabilities, and Workday Recruiting’s hiring and onboarding infrastructure.
Frontline roles in retail, hospitality, and manufacturing often face slow, complex hiring processes. Workday positions Paradox Conversational ATS as a solution, enabling faster, mobile-friendly applications and automating routine tasks.
The company’s upcoming Workday Frontline Agent, launching in Spring 2026, will further extend text-based AI to time tracking, scheduling, and absence management, reinforcing Workday’s broader vision for integrated, human-centric AI across the employee lifecycle.
What This Means for ERP Insiders
Frontline hiring can move at scale. Paradox Conversational ATS transforms mobile applications into automated, conversational workflows. Organizations can reduce manual bottlenecks and shorten time-to-hire, addressing the unique challenges of high-volume, frontline recruitment efficiently.
Strategic partnership expands AI talent solutions. Workday’s acquisition of Paradox unites conversational AI with Workday Recruiting and HiredScore. The combined platform provides an end-to-end, mobile-friendly hiring solution while freeing recruiters to focus on candidate engagement.
AI tools are shaping the future of hiring. Capabilities like Paradox ATS streamline processes and enhance candidate experience. Over time, mobile-first, automated solutions will redefine recruitment efficiency and set new standards for workforce management.
