Zoom’s new privacy practices to give users greater data control

image of security | Zoom

Zoom has introduced new privacy enhancements and tools to give users more control and insight into their data, and more visibility into Zoom’s data retention and deletion policies.

New features and enhancements include: EEA-based data storage, a dedicated European support team, a data subject access requests tool, a marketing preference center, audit log tracking and data retention visibility, all of which are designed to provide customers with a streamlined, secure and enhanced way to access their data and insights and allows for more control.

Zoom’s new privacy features were developed as part of its close relationship with SURF, after its partnership began in 2021 in response to a Data Protection Impact Assessment. As a result, Zoom is enhancing its privacy capabilities for its users with many of these new features a direct result of this collaboration.

These new privacy features and tools are readily available in the Zoom web portal.

“We’re proud to announce these privacy updates for our customers,” said Lynn Haaland, chief compliance, ethics and privacy officer and deputy general counsel at Zoom. “These new tools offer our European customers more control over where their data is processed and stored, along with the option to delete personal data. Institutions can choose us knowing that they’ve selected a vendor that’s committed to protecting their data.”

“We are pleased with the adjustments Zoom has made to its software as a result of our collaboration,” said Jet de Ranitz, CEO and chairperson of SURF’s board of directors. “With Zoom’s new privacy features and recent modifications, the company has showcased a commitment to European privacy standards. We are very happy with the outcome and the positive benefits for European users.”