A simplified Service Operations experience from Inetum

The ServiceNow platform is a useful tool for anyone looking to build and develop workflow-driven solutions. Whether it’s pushing for automation among long-standing manual processes, or enhancing a customer experience, the solutions available can improve business processes by showing ways in which efficiencies can be improved, or where costs could be cut.

Seeking advice outside the standard ServiceNow support is a great way to unlock some hidden potential that may have been overlooked during the initial tech integration – a third party more familiar with a company’s industry could unveil details that weren’t first considered by the Original Software vendor.

One of the more versatile solutions is ServiceNow’s Service Operations, an area in which different and disconnected systems are collated into one, easy-to-understand dashboard; it helps collect data streams like financial transactional data or real-time warehouse stocks into something that can deliver helpful business insights while building a bridge between service and operations teams.

Inetum’s ServiceNow Platform Management provides guidance to help manage and monitor the ServiceNow platform and all its solutions, including Service Operations, while also providing a better understanding of how best to use the new technology once a client has been left to their own devices.

The best type of support available will analyze your company or business thoroughly so a more catered and unique gameplan can be created. Depending on what your business needs, a firm like Inetum can provide different tiers of managed support for ServiceNow’s Service Operations solutions.

Occasionally, a business only needs some light course-correcting to get back on track to positive forecasts. Many IT teams will have some ServiceNow expertise in-house, but aren’t fully equipped enough on a personnel level to handle performance-heavy exercises. For example, you could have a particularly busy season and only need support for a month or two. Some temporary and brief support could help quickly prod a business back in the right direction.

Sometimes, however, a more involved approach would be necessary. Some businesses might need to start from the ground up without a dedicated IT team to kickstart a digital transformation. The right support can help create a platform team for a business while also offering a full set of services and solutions that are typically expected with a business transformation, from beginning to end.

Whether it’s something as simple as a quick efficiency boost to some processes or a full, top-to-bottom overhaul of your company systems; with the right advice, you can elevate your business to higher profitability.