Businesses today are constantly seeking innovative solutions to enhance their operations, improve customer experiences, and drive growth through artificial intelligence (AI).
Generative AI—with its ability to create new content, automate processes, and provide valuable insights—has emerged as a game-changing technology. However, developing and implementing custom generative AI models can be complex and time-consuming.
NTT DATA Business Solutions offers a solution in the form of the GenAI Connector to simplify this process. This tool is designed to streamline the creation of custom generative AI models, enabling businesses to leverage their own data and select appropriate large language models to quickly build and refine AI applications. The primary goal is to significantly reduce development effort and empower users to easily create and share these models safely and securely.
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Simplifying Complex Processes
The GenAI Connector provides a user-friendly process that simplifies the complexities of generative AI development. Users can effortlessly load business data, configure models, and iterate on their performance for optimal results. Key benefits provided by this approach include:
- Accelerated Development: The connector significantly reduces development time by automating many of the intricate steps involved in building GenAI models. This enables businesses to bring their AI applications to market faster and capitalize on the technology’s potential.
- Customization: Businesses’ ability to use their own data empowers them to create AI models tailored to their specific needs and requirements. This ensures that the AI applications are highly relevant and effective in addressing unique business challenges.
- Ease of Use: The GenAI Connector is designed to be user-friendly, making it accessible to a wide range of users, including those with limited AI expertise. This democratization of AI development empowers businesses to leverage the technology across various departments and functions.
- Enhanced Collaboration: The platform enables users to easily share their AI models with development and low-code communities, fostering collaboration and knowledge sharing. This collaborative environment can lead to further innovation and the development of even more powerful AI applications.
Real-World Applications
Today, many businesses are leveraging the GenAI Connector to drive tangible results by integrating it with technologies like SAP Build Process Automation (BPA), SAP Document Information Extraction Service, SAP AI Core, and HANA Vector Engine.
For example, by integrating the GenAI Connector with SAP BPA, a manufacturer specializing in condensate pumps created a Product AI Assistant for its Customer Services team. This solution enables call agents to provide faster call resolution, improve customer service, and increase upsell opportunities.
In the case of a global manufacturer and supplier of garden care products, the GenAI Connector helped the company develop a bespoke GenAI model that automates the processing of unstructured customer order emails. This is projected to bring significant time savings, increased efficiency, and improved customer satisfaction.
The GenAI Connector also enabled a specialist technology distributor to deploy a configurable AI Agent during the checkout process on their website. This AI agent provides product recommendations, and drives upsell opportunities, leading to increased average basket value and customer satisfaction.
What This Means for ERP Insiders
Utilize AI to enhance productivity and efficiency. The GenAI Connector streamlines processes within the ERP system, automating tasks like data entry, document processing, and report generation. This automation frees users to focus on more strategic and value-added activities, increasing their overall productivity and efficiency. For example, by automating the processing of unstructured customer order emails, a garden tools manufacturer saved around eight hours daily in order processing while increasing its same-day orders by 20%.
Leverage GenAI Connector’s ability to analyze large datasets and generate insights. GenAI Connector technology can provide real-time recommendations, identify patterns and anomalies, and forecast potential outcomes, empowering users to optimize processes, mitigate risks, and capitalize on opportunities. An example is the Landlord’s Weekly Inventory AI Assistant, which analyzes real-time local factors to make tailored stock-level recommendations. This helped a British pub reduce the working capital tied up in excess stock by 70%.
Use GenAI to personalize customer experience. This can increase user satisfaction, boost adoption of the ERP system, and improve data accuracy. The specialist technology distributor improved customer experience by deploying a configurable AI Agent during checkout to provide product recommendations and drive upsell opportunities. This reduced its returned networking products by 10% and raised its average basket value by 20%.
