Accenture Federal Services (AFS), a subsidiary of Accenture, has won a five-year contract from the US Army Intelligence and Security Command (INSCOM) to deploy ServiceNow and modernize its Enterprise Service Management (ESM) capabilities.
Deployment of the platform will enhance customer support and maximize efficiencies for INSCOM, by consolidating its service management functions across all security domains.
AFS will deploy ServiceNow as part of the INSCOM Digital Transformation Support Services (IDTS2) contract issued in partnership with Carahsoft under its Department of Defense Enterprise Software Initiative blanket purchase agreement for service solutions and services.
Erik Raynes, AFS managing director and services intel client account lead, national security portfolio, said: “Accenture Federal Services is thrilled to support INSCOM’s ongoing drive to digital. This award reflects our leading capabilities and trusted partnership with ServiceNow. We look forward to playing a key role in enhancing the quality and speed of the support INSCOM provides to its workforce and supported commands around the world.”
Mary Legere, AFS managing director and strategy and engagement lead, national security portfolio, added: “As a former US Army senior intelligence officer, I understand that digital transformation plays a mission-critical role in supporting the Army’s complex, multi-disciplinary operations across the globe. Accenture Federal Services has deep expertise in ServiceNow integrations, and we look forward to supporting INSCOM on this deployment.”
