Acumatica revealed its AI-first product strategy, showcasing a suite of innovations designed to empower small and mid-sized businesses during the second day of the Acumatica Summit 2025 in Las Vegas.
Ali Jani, CTO of Acumatica noted during a keynote that these updates aim to address real-world challenges, enhance operational efficiency, and drive growth through modern technologies.
The ERP provider’s AI strategy prioritizes trust and security, with a focus on privacy-by-design principles. The company uses native private large language models (LLMs) to ensure customer data remains isolated from public training models. Each AI implementation undergoes rigorous security assessments, giving businesses the confidence to adopt AI at their own pace.
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Jani added during a roundtable later that the impact of AI on the world will be much like the one mobile phones have had. “I do think [AI] will also see tremendous gain in the consumer world,” Jani said. He stressed that it is only a matter of time that consumers will ask that if AI can do so much for an individual, what can it do for their business.
Under this strategy, the company has introduced the Acumatica AI Studio that allows business process experts to automate complex workflows without coding, while ensuring data security.
According to Miten Mehta, Chief Engineering Officer at Acumatica, AI-powered tools like anomaly detection and generative AI assistants will help businesses eliminate manual, error-prone processes. Mehta added, “The goal is to solve real-world business problems rather than just adding generic AI features.”
Acumatica’s 2025 updates also include industry-specific enhancements to address unique operational needs:
- For distribution, new features like price and catalog control, and the ability to sell unique items using lot and serial attributes, will improve inventory management.
- In manufacturing, advanced planning and scheduling views will optimize production processes.
- The construction sector will gain proforma project billing enhancements and improved collaboration tools
- Retail and professional services will see expanded integrations with platforms like Shopify and ProjectManager.
Moreover, the launch of Acumatica Labs underscores the company’s customer-driven approach, offering early access to new features for testing and feedback. This initiative ensures that updates like advanced kitting, B2B ordering, and document templates are refined to meet real-world needs.
What this means for ERP Insiders
AI integration and customization will enhance customer experience. ERP systems are increasingly integrating AI to enhance functionality, such as automating tasks, improving data analysis, and offering predictive insights. During a press roundtable on Day 2 of the Acumatica Summit, Mehta noted that the inclusion of AI in an ERP system is to help customers. However, users have the option to opt out of AI features if they are concerned about data privacy or prefer not to use AI-driven tools. “The focus is on providing value through AI while ensuring flexibility for users,” Jani said.
Industry-specific solutions are key for problem solving. Acumatica is focused on addressing industry-specific challenges through AI and ERP integration. For example, field service management, fraud detection, and inventory synchronization are areas where AI can provide significant improvements.
Acumatica will continue to provide value-based models to users: According to Jani, ERP systems are moving towards consumption-based pricing, where users pay for the resources, they use. There is also a focus on offering free tiers for basic AI functionalities, with the option to upgrade for more advanced features. In the long term, ERP systems will likely become more accessible with ERP providers monetizing data intelligence and advanced capabilities.
