As we know today, every vendor wants to sell their Artificial Intelligence message. Going further, every vendor in the AI space now wants to proffer forth its agentic AI agentic message, now that we have understood the benefits of agent-based compute structures that employ a combination of advanced AI techniques, including large language models (LLMs), machine learning algorithms, deep learning and reinforcement learning.
Taking agentic cognition forward into the next era of AI is UiPath – a company that has been working to deliver Robitic Process Automation (RPA) technologies into the automation acceleration market rather longer than most vendors now caught up in the “we need an AI transformation message” hype-cycle that proliferates.
Banco Azteca
The company used its UiPath Forwards + TechEd 2024 convention this week in Las Vegas to announce news of Banco Azteca (your favorite Mexican financial institution, right?) now transforming its operations and achieving efficiency gains with the strategic implementation of AI and automation from UiPath.
Banco Azteca is one of Mexico’s largest financial institutions and a subsidiary of Grupo Salinas, which offers a range of financial services, including savings accounts, loans, credit cards, insurance and investment options.
With a network across Mexico and Central America, Banco Azteca serves millions of customers, focusing on financial inclusion and empowering individuals and small businesses. The company’s AI and automation initiative is revolutionizing business operations by transitioning from labor intensive, error-prone manual processes to streamlined, automated workflows.
“The transformation that we have achieved using the UiPath Platform fortifies our competitive edge and underscores our commitment to innovation, setting a new standard for excellence in the financial sector,” said Kathia Barrios, director of transformation operations at Banco Azteca. “We have completely overhauled batch processing, which took many hours to complete, created drastic improvements in processing high quantities of claims and realized significant operational efficiencies. Our transformation is enhancing customer experiences and employee satisfaction.”
New automation generation
Banco Azteca incorporated AI and ML to tackle more complex tasks and make smarter decisions. Initially, Banco Azteca built 15 automations to establish the foundation of its digital transformation, but quickly realized the full potential of the UiPath Platform within its Center of Excellence and developed more automations to significantly improve customer service. The company now has 190 automations designed to optimize diverse processes. For example, 56% of banking transaction clarifications are now resolved in under 24 hours and response times decreased from an average of 13 to 1 day. Business outcomes include enhanced service delivery, heightened productivity and increased shareholder value.
“AI and automation are revolutionizing the way we work by empowering businesses to unleash innovation and tackle some of their most time-consuming challenges to help people spend time on more meaningful work,” said Brandon Deer, go-to-market chief operations officer and chief strategy officer at UiPath.
Deer says that the results that Banco Azteca has achieved are inspirational not only within the financial services sector, but to any business that is seeking to modernize for the digital age with AI and automation.
“This kind of success in operations and productivity is immediately beneficial to customers, partners and employees, all while maintaining security and compliance with strict banking regulations,” he added.
UiPath Insights
UiPath Insights, which provides visibility into process performance and outcomes, is a pillar of Banco Azteca’s success. This, coupled with UiPath Automation Hub, enables the company to identify and prioritize high-impact automation opportunities.
“We are actually very conscious of who we are doing this: for our children, for every Mexican family that places their trust in us and for every member of our team. We love our work and the impact on millions of customers,” said Manuel Delgado, COO of Banco Azteca. “We are helping Mexico by having the mindset that customer service should be exceptional. We empower our customers and we are also developing and training our team members to leave a much better Mexico for our children. That is why we are working so hard!”
Additionally, the UiPath Action Center helps Banco Azteca streamline validation processes, offering a user-friendly interface that accelerates decision-making. The company is also harnessing the power of UiPath Document Understanding to intelligently extract information from structured and unstructured documents, ensuring compliance with stringent banking regulations. For instance, Document Understanding has been instrumental in validating identification documents, a critical requirement for Mexican and international banking standards.
Banco Azteca was also recently honored as a winner of the UiPath AI25 Awards, which recognize companies that are using AI and automation from UiPath to enhance productivity, transform experiences, create substantial ROI and deliver exceptional business results.
