Amadeus revamps travel tech with Microsoft and Accenture

Amadeus revamps travel tech with Microsoft and Accenture /Navigation app

Amadeus has announced that it is partnering with Microsoft and Accenture to develop new AI-powered integrations for travel management.

Teaming up with Accenture the travel tech company, is developing and piloting a travel assistant. The chatbot will ask for clarifications and make suggestions to propose the most appropriate travel or travel itinerary options, thus aligning travelers’ preferences with employers’ policies for a more efficient and cost-effective experience.

This generative AI-powered interactive assistant will leverage Microsoft technologies, including GPT models from Azure Open AI Service, Microsoft 365 and Teams.

Rudy Daniello, executive vice president, Amadeus Cytric Solutions, said: “The new Generative AI-powered chatbot will offer an enhanced way to book business travel, moving from a standard sequential display with predetermined filters to a dynamic, interactive conversational interface powered by ChatGPT. When fully realized, business travelers will be able to book trips with even greater ease, saving time.”

With Microsoft, Amadeus is working on a new plugin for Microsoft 365 Copilot, which will bring the power of next-generation AI to Microsoft’s workplace productivity tool. The Cytric Easy plugin for Microsoft 365 Copilot aims to ease booking travel itineraries within Microsoft 365 using natural language prompts, for the purpose of further streamlining the travel journey to deliver an intelligent and contextually aware end-user experience.

Feliz Montpellier, general manager of global partners, Microsoft, said: “We are at an extraordinary moment in the technology landscape, where AI is reshaping industries like travel and transforming how we work. Through expanded integrations between Microsoft and Amadeus, we will create more value for corporations and much more personalized and productive experiences for travelers.”