UK ERP leader Arribatec Integra has announced the completion of a significant new integration project using the People Platform solution Extension Tool Kit (ETK) for the Port of London Authority (PLA).
The project will be the first of its kind in the UK as it will oversee asset management modules integrated using ETK, more specifically Unit4ERP asset management modules (Field Force) integrated with the service desk tool, ServiceNow.
The Port of London Authority is the UK’s largest port. It handles over 45 million tonnes of cargo every year and has employed more than 40,000 people, contributing £3bn to the economy annually. PLA works to keep commercial and leisure users safe, protect and enhance the environment and promote the use of the river for trade and travel.
Integration between PLA’s ServiceNow helpdesk and Unit4ERP Field Force is live, users are now able to take advantage of the benefits of using ETK which include: managing all audit and error handling/notification requirements, linking of ServiceNow tickets back to Unit4ERP using the ERP service order number, and be alerted when a new object class or type is created.
PLA wanted ServiceNow, its main helpdesk/fault logging system, to be the only system its 400 plus users could log into to raise faults and service requests.
Previously, all of PLA’s asset management-related requests had to be manually keyed into Unit4 to enable the processing of service orders and notification of engineers. Manual updates then needed to be performed in ServiceNow once the ticket was received, allocated and completed. The project has removed the need for the re-keying of data in either system.
Mark Bloomer, Arribatec Integra CEO, said: “I am so proud that we have delivered significant benefits to one of our biggest clients, Port of London Authority, by developing a cutting-edge integration using the ‘Extension Tool Kit’.”
“This is another significant step in Arribatec’s commitment to delivering a ‘One Solution’ approach for integrated and scalable ERP systems. Arribatec’s One Solution approach empowers organizations by connecting people, processes, and systems.”
